"Lack of Communication"

My spouse was admitted into Surgical ward recently one morning for a surgical procedure in the afternoon.  On arrival their name had been crossed out on the admission sheet, they were then told to go to room 9B & someone will be there soon.

We waited 2 hours not one person came, we proceeded to head back to the nurses station to then told by a nurse, I don’t know why you are here so early, come back after lunch time.

Before we left I asked can he have the epigastric nose tube as the prep my spouse needed to have pre surgery was unable to be taken orally.  We were told no we don’t do that they will be given anti meds via cannulation.

We left the ward, and re-presented at 1330pm.  Again to be told head to room 9B & someone will be with you soon.  After 30 minutes a nurse came to do obs & said the doctor will be in soon to canulate then left.  I left my spouse there & returned in the early evening.  They had been given jelly as they were on a clear fluids diet, no cannulation & no doctor had seen him.  

By this time I was highly stressed as was my spouse, as this was the third attempt at having this procedure where the surgeon was informed on my spouse's second attempt they were unable to orally have the prep.  It was now 11hrs since admission, where I headed back to the nurses station to ask where is the doctor who is meant to cannulate? Where I was told “any nurse can cannulate”.  

I then noticed a Nurse headed towards my spouse's room with a jug & 2 cups.  I went back to where my spouse was & they were given the exact same prep to take orally accompanied by 2 nausea tablets.  

We informed staff at the time of admission this couldn't be done & the reasons why.  My question is why do your staff seemingly not listen to your patients, & why are your staff not informed of previous complications regarding this.  

The stress my spouse & I experienced was disgusting & a whole day wasted in which we can never get back.  I self discharged my spouse late that night & took them home.  I do however think that an apparent lack of communication between nurses, doctors & patients is seriously lacking. Not impressed at all.