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"Outpatient diabetes service"

About: St George Hospital / Outpatients Department

(as the patient),

Although I was diagnosed with gestational diabetes at 30 weeks gestation, it was a borderline case—only my fasting glucose levels were slightly elevated, while my post-prandial levels remained well within normal limits. Despite this, I was met with judgmental and dismissive language during my consultations. I was questioned about my exercise habits, with suggestions that I wasn’t doing enough—despite the fact that I was consistently exercising 3 to 4 times per week throughout my pregnancy. I found this approach not only inaccurate but mildly fat-shaming and unhelpful, particularly as my weight gain was on track and my diet was appropriate.

Further, I was placed on insulin for just one day prior to even seeing an endocrinologist. I paid for the medication and resources, only to be told the very next day by the endocrinologist that insulin was unnecessary and that I should have been started on an oral medication instead. This led to multiple appointments that, in hindsight, I found were excessive: three with the diabetes educator, two with the dietician, and two with the endocrinologist.

The time, financial burden, and emotional toll of these unnecessary interventions were significant. I am fortunate to be health literate as a registered nurse, and I do not come from a low socio-economic background. However, I am deeply concerned about how this experience might have affected someone without the same resources, knowledge, or confidence to advocate for themselves.

That said, I want to acknowledge and sincerely thank the team in the birth suite and the midwives involved in my labour and delivery. Their care was nothing short of exceptional—supportive, compassionate, and professional. They made my birth experience a truly positive one and I am very grateful for the way they looked after me and my baby.

Thank you for your time and consideration. I hope this feedback is helpful in prompting reflection and improvements in antenatal gestational diabetes care pathways. I am happy to provide further information or speak with someone directly if needed.

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Responses

Response from Vicki Weeden, General Manager, St George Hospital 2 weeks ago
Vicki Weeden
General Manager,
St George Hospital
Submitted on 1/12/2025 at 4:07 PM
Published on Care Opinion Australia at 5:13 PM


picture of Vicki Weeden

Dear Nappa1,

Thank you for taking the time to share your feedback, and we are truly sorry to hear of the distress this experience may have caused you. This is certainly not a reflection of the standard of the respectful and patient-centred care we aim to provide. As a nurse, your insight into how this may impact those who are less confident to advocate for themselves is invaluable, and we take your concerns seriously.

At the same time, we are pleased to hear that your experience with the Birth Suite team and the midwives during labour and delivery were supportive, compassionate, and professional, and that they contributed positively to your overall experience. I will ensure that your acknowledgement is shared with the Women’s and Children’s Health Leadership team and staff members, who I am certain will be delighted to hear of your appreciation.

As this platform is anonymous, we kindly invite you to contact our Patient Experience Manager on (02) 9113 2687 or via email SESLHD-STG-ConsumerFeedback@health.nsw.gov.au, who can confidentially assist and ensure your concerns are fully investigated. Your feedback is important, and we appreciate you bringing this to our attention.

Warm regards,

Vicki Weeden

General Manager

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