Text size

Theme

Language

"Potential seizure or mini-stroke, feeling ignored by staff and told stay seated"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

Recently had brain surgery and was taken Fiona Stanley emergency after a second potential seizure or mini-stroke. 

First time it happened I was taken to Fiona Stanley and the emergency visit was what I would expect, I taken to the ward, regularly had checkups, had a CT scan, a blood test and was released after I was cleared by the ward doctor, a neurologist and a stroke specialist. No diagnosis but I was told was to up my anti-seizure medication.

But this second visit to Fiona Stanley Emergency was the opposite. I was taken to the normal waiting room, even though I was brought in via ambulance.

I had only one check of blood pressure and heart rate and was told that they would only do a blood test. Nothing else in the entire 4 hours I was at emergency, no other check ups, scans or consultations.

Went for a blood test 1hr 30mins after arriving that was meant to have it's results back within 30mins. After 1hr I asked an orderly "who should I ask for my results?" and the only response I got to that and anything else I asked was to sit down and wait.

Further 30mins later, I walked up to the enquiries desk and asked the same question about the blood test but mentioned I was brought in due to a potential seizure or mini-stroke.

Soon as I mentioned those words seizure and mini-stroke I was told to sit at the unattended nurse's desk. Quickly a nurse sat down, loaded up my blood test results straight away as I believe they had been ready for a long time and told me nothing was wrong. 

I then asked "what should I do from here?" and was told the same, sit down and wait. I asked the nurse "wait for what?" which it seemed they were not able to answer.

As I believe they had no further plans, I arranged 3rd party transport and went home. Now having to deal with the anxiety of further potential seizures or mini-strokes with no idea what to do moving forward.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service 4 days ago
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service
Submitted on 4/12/2025 at 12:41 PM
Published on Care Opinion Australia at 4:13 PM


picture of Luke Dix

Dear ‘casingjz67’,

Thank you for reaching out and sharing your story.

Firstly, I can only imagine what a frightening and confusing time this must have been for you. It was disappointing to read the details of your experience, and I am truly sorry that we did not do our utmost to ensure you felt supported and understood what your treatment plan was in our Emergency Department (ED).

Our priority is to deliver safe, quality clinical care to all patients and your story raises some very concerning points regarding your care and most certainly the lack of communication which I would like to investigate properly.

I encourage you to contact the Patient and Family Liaison Service via phone (08) 6152 4013 or via email FSHFeedback@health.wa.gov.au to enable us to gather some more details and provide an informed response.

Thank you again for bringing this matter to my attention and I hope to hear from you soon.

Kind regards

Luke Dix

A/Executive Director

Fiona Stanley Fremantle Hospital Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k