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Waiting for reimbursement

Posted By lepuszn77

"Waiting for reimbursement"

About: Patient Assisted Travel Scheme - WACHS Midwest

(as the patient),

4 month wait to receive pats reimbursement and only after visiting our local pats office twice . I know of a couple of other people who are still waiting more than 4 months. I believe people who claim pats are usually those who can't afford to wait so long. I've been told lack of staff. This needs to be looked at.

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Responses

Response from Di Franklin, Acting Director Population Health, Midwest, WA Country Health Service Midwest 3 days ago
Di Franklin
Acting Director Population Health, Midwest,
WA Country Health Service Midwest

Submitted on 28/11/2025 at 7:59 PM
Published on Care Opinion Australia on 1/12/2025 at 10:21 AM

picture of Di Franklin

Dear lepuszn77,

Thank you for sharing your concerns with us via Care Opinion.

I would like to offer my sincere apologies for the delay in processing your PATS reimbursement.

You are correct that we have faced staff unexpected staffing challenges recently. I am pleased to confirm we have completed some recent recruitment and as the new staff commence we should see the processing times significantly reduced.

I would be grateful if you could reach out to me and this will enable me to check on the current status of your reimbursement. My name is Di Franklin, I am the Acting PATS Coordinator Midwest and I can be reached on 9956 1962.

I hope you are well and I look forward to hearing from you and I can investigate the status of your reimbursement.

Regards

Di Franklin

Acting PATS Coordinator

WA Country Health Service – Midwest

Tel: 9956 1962

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