"Doctor, wait time, nurse"

I was here beginning of September and only feel the confidence now to say something because my eye has healed and this is anonymous. The constructive feedback is about

1) one specific doctor,

2) the excruciatingly long waits without notice, and

3) a specific nurse in the main eye hospital.

Other staff members were friendly and helpful. However, overall, I lost trust in the hospital service and have started to go to another hospital instead.

I believe others have complained about this doctor and I had a very similar uncomfortable experience. Chronologically what happened was first, I went to the emergency due to an irritating eye and was attended by this doctor.

I was shocked by their apparent lack of hygiene:

1) they put a previously unsealed cotton-tipped swab directly into my eye,

2) they only, seemingly reluctantly, wiped the frame of the camera for me to put my face against, after I asked them to wipe it,

3) instead of raising the frame or, in my opinion, talking like a human being, they pushed my head down and the gloves that just touched my hair then next touched around my eyes.

Secondly, they corrected my English with what I felt was such rudeness, and I believe they were wrong. This is Australia with people with different accents and ways of saying myopia or near-sighted or short-sighted, so I was appalled by their attitude.

Thirdy, they seemingly didn't know what was wrong and I felt they made lots of assumptions based on the limited information I gave them. I believe even the pharmacist couldn't believe their prescription and lack of information. Then what happened was that the eye drops they prescribed made my eye create mucus so much that I couldn't see. It was horrible. I had to go back to the emergency and ask for another doctor, who admitted that the drops were unsuitable for me and gave me an ointment instead.

Then a week later, I went for a check up in the main hospital, and I see the doctor again, who, I recall, stares at me and squints their eyes. Unprofessional in my opinion, and honestly, I am extremely disappointed. I am too scared to go back in case I get seen by them again.

The wait time... I understand someone complained 7 years ago about the wait time, and it seems to me that the hospital still hasn't done anything. The first time at emergency, I waited 4 hours as I expected. The second time, I waited 7(!!!!) hours. The third time for my 10.30AM appointment, I didn't get seen by the doctor until 11.45AM.

In the main hospital section, there is a nurse there who from what I have seen, seems to just enter any room they want without knocking. They did the first test when one arrives, and I felt they come across impatient and has shaky hands as they take eye pressure measurements very close to your eyeball.

I think it is one of the scariest things, especially when you are there for an eye problem! They also seemingly don't know how to use the devices very well, so they banged it and let the cover fall into my eye, whilst getting impatient and grabbing my head with force. Obviously and naturally, I behaved concerning and they shouted at me that I need to be still, which I was - it was their hand that was shaking. I am all up for diversity and am anti-ageism but I believe the skill level needs to match the role.