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"Thank you"

About: Swan Hill District Hospital / Emergency Department

(as a relative),

On behalf of my Mum, who has been a frequent flyer to the Swan Hill Emergency Department over the past few months with an ongoing medical condition, she would like to sincerely thank all of the hard working Nurses & Dr’s for there ongoing compassion and care. At 82 she feels like she is a hindrance and taking up their valuable time while just wanting this medical condition to go away. 

She is under specialist care for her condition which is being investigated and hopefully they will come up with a solution soon, but in the meantime when these episodes occur, she needs medical intervention from the ED team. 
We would specially like to thank Jessie, Meg, Emma, Siji, Steph on reception and the Dr’s for their care last week. But overall to the whole ED team on her numerous visits of late, who work tirelessly behind the scenes, we extend our deepest gratitude. 
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Responses

Response from Kath Curran, ED NUM, Emergency Department, Swan Hill District Health 5 days ago
Kath Curran
ED NUM, Emergency Department,
Swan Hill District Health
Submitted on 10/12/2025 at 10:12 AM
Published on Care Opinion Australia at 12:47 PM


picture of Kath Curran

Dear J1224,

Thank you for this lovely feedback. I am proud to hear the ED team have been ensuring your Mum is receiving welcoming and compassionate connected care in our Emergency Department. Elderly patients often indicate they feel like they are a burden - something we are very quick to correct - we love caring for the older population and encourage these people to seek help often and early.

I hope your Mum is now ok. I have passed along this feedback to the staff you mentioned, they are thrilled to receive such kind words. We wish you and all of your family a very Merry Christmas with a safe and healthy New Year.

Kind regards,

Kath

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