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"Wait time and limited amount of chairs so Drs can’t find you"

About: Sydney / Sydney Eye Hospital

(as the patient),

Easy check-in but it seems that’s all I got.

Been going to the hospital for 4 years now and it’s got worse.

They changed the waiting room where it seems there is 1/3 of the chairs they originally had. I found that I have to sit elsewhere in a corridor, anywhere I find a seat the nurses are good enough to look but I believe the drs don’t bother looking. If you are suppose to be Area B that is where you should be well maybe the hospital fixes the area and not decrease the chairs as it seems to me that the drs are too lazy to actually look for you.

The drs, what can I say, hopeless in my opinion. In my experience I wait hours just for the dr have 10minutes for my time, like look into a machine and they write notes and say nothing too me and say come back in 6 weeks to deal with the same thing.  Most of the 10 minutes is to get another dr too look and nothing, it seems to me that the drs won’t talk to you but they talk amongst themselves and you only know what’s happening if you listen to them, I believe your not allowed to ask questions as basically I am forced to come back in 6 weeks as your time is up.

The hospital itself I had a 12 month waiting list it’s been 14 months so I asked what’s taking so long it was 12 months they called the booking only to be told they postponed my surgery the dr said February that’s 3 months away 12 months comes to 17 months i told them what’s happening oh your eye shouldn’t be doing that I don’t think drs care much.

Looking forward to new appointment to tell them they don’t care about what’s happening and going to see other doctor even if I have to pay as at least I don’t need to waist half of my day for 10 minutes.

Get your act together Doctors, I believe patients need to know what’s happening and don’t speak amongst themselves.  Like why would a doctor come in to talk about a different patients.

I think it is such a shame to call yourselves Sydney Eye Hospital.

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Responses

Response from Sydney/Sydney Eye Hospital 3 months ago
Submitted on 15/12/2025 at 9:29 AM
Published on Care Opinion Australia at 5:23 PM


Dear wearingxn69,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate you bringing these concerns to our attention.

We understand how frustrating long wait times, changes to waiting areas, and limited consultation time can be. Your concerns regarding seating availability, communication during appointments, and clarity around treatment plans and surgery scheduling are taken seriously.

We acknowledge the importance of clear communication between clinicians and patients. Patients should feel informed, heard, and given the opportunity to ask questions about their care. We regret if this was not your experience. Delays to procedures and changes to scheduling can occur due to clinical prioritisation and service demand; however, we recognise that this does not lessen the impact on patients.

Your feedback has been noted and will be shared with the relevant clinical and administrative teams to help us review patient flow, waiting area arrangements, and communication practices. We are committed to improving the patient experience and ensuring care is delivered with respect, transparency, and compassion.

If you would like to discuss your concerns further or have them formally reviewed, we encourage you to contact our team on SESLHD-SSEHExecutiveServices@health.nsw.gov.au, so we can look into your specific case and assist you directly.

Regards,

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing and Support Services

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