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Emergency Care Experience

Posted By swingcy35

"Emergency Care Experience"

About: St George Hospital / Emergency Department

(as the patient),

I arrived in Emergency in the morning a week ago. The lady titled The Patient Experience Officer was exceptional. She was extremely compassionate and caring and helpful as well as her accompanying nurses. This lady was available to chat to when a concern arose and she took matters seriously and with genuine care. She and the accompanying nurses were so helpful in managing my pain and making me feel seen and valued. I am extremely grateful for their care and efforts in such a chaotic and busy space. The doctors that followed (afternoon) were also extremely caring and took my concerns seriously. Thankyou to all staff who were involved in my care today. 

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Responses

Response from Vicki Weeden, General Manager, St George Hospital 3 months ago
Vicki Weeden
General Manager,
St George Hospital

Submitted on 22/12/2025 at 12:34 PM
Published on Care Opinion Australia at 1:12 PM

picture of Vicki Weeden

Dear swingcy35,

Thank you for taking the time to share your thoughtful feedback. We are delighted to hear of your experience in our Emergency Department, particularly, your interactions with our Patient Experience Officer. We are pleased to hear that their efforts made you feel heard and cared for. We value the importance of patient experience within our care, and it is wonderful to know that all the staff mentioned made a meaningful difference to your visit. Your kind acknowledgement will be shared with the Emergency Department Leadership team and staff members, and I am certain they will be grateful to hear of your appreciation. Thank you for entrusting us with your care and we wish you the best with your recovery.

Warm regards,

Vicki Weeden

General Manager

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