Recently one afternoon I attended the Emergency Department at Bunbury Regional hospital with my child due to a wrist injury. At the time, we believed their wrist may have been dislocated. The temperature outside was over 35°C.
My child was in pain, extremely tired, and overheated. When we entered the Emergency Department, they became very distressed and was crying and screaming. I attempted to comfort and calm them while waiting to be triaged.
A triage nurse instructed us to leave the Emergency Department and go back outside so that I could calm my child down before they would be seen. I explained that the heat was making their condition worse and that they were distressed due to pain and exhaustion. Despite this, we were required to leave the building.
Once outside in the extreme heat, my child's distress escalated further. We were not offered an alternative indoor area to wait, and no triage nurse or clinician came outside to assess their condition. As a result, my child was not triaged at this time.
While we were outside, I understand at least three other patients who arrived after us were permitted to enter the Emergency Department and receive care.
Because my child was not allowed to re-enter the Emergency Department unless they calmed down, and due to the impact of the heat on their condition, we ultimately left the hospital without my child being assessed.
We later returned to the hospital, where my child was assessed. Imaging confirmed that they had two fractures in their wrist.
"Mistreatment at the hospital"
About: Bunbury Hospital / Emergency Department Bunbury Hospital Emergency Department Bunbury 6230
Posted by silverwarefm96 (as ),
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