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"Exceedingly good service from Ryan"

About: Albany Health Campus

(as a relative),

I would like to express our heartfelt gratitude for the extraordinary support my mum received from Ryan during her illness. Ryan is the Chronic Conditions Care Coordinator in Albany.

My mum was admitted to Albany regional Hospital with severe heart problems, a situation that brought immense stress to both her and our family. In the midst of this challenging time, Ryan emerged as our guiding light. His compassion, dedication and unwavering willingness to help gave us hope and comfort. Ryan took the time to explain my mum's current and future condition in a way that was both clear and considerate striking a balance between honesty and reassurance. He consistently went above and beyond to ensure my mum's comfort connecting us with the relevant services and resources we needed. His positivity and genuine care made a world of difference. We are endlessly grateful for all the assistance he provided during this difficult period  Thank you Ryan for being a true source of inspiration and support to our family.

Thank you Ryan!

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Responses

Response from Kate Turner, Coordinator GS Community Rehabilitation, GS Seniors Health and Community Rehabilitation, WACHS - Great Southern yesterday
Kate Turner
Coordinator GS Community Rehabilitation, GS Seniors Health and Community Rehabilitation,
WACHS - Great Southern
Submitted on 19/12/2025 at 3:31 PM
Published on Care Opinion Australia at 3:43 PM


Dear cafeff49,

Thank you for sharing such heartfelt feedback about the care and support your mum received. We are delighted to hear that Ryan’s compassion, dedication, and clear communication made such a positive difference during a very challenging time for your family. Our Chronic Conditions Care Coordinator plays a vital role in supporting patients and their loved ones, and your words truly highlight the impact of their work.

We will ensure Ryan and the team see your message—they will be so proud to know their efforts brought comfort and reassurance. Thank you again for taking the time to acknowledge this exceptional care, and we wish your mum continued strength and recovery.

Kind regards

Kate Turner

GS Seniors Health and Community Rehabilitation
WACHS Great Southern

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