"Terrible service lack of everything"

Dear handsetcr94

Thank you for sharing your feedback.

I sincerely apologise for the experience you described. It takes courage to reach out for support, and I understand how disappointing and frustrating it must feel when your expectations are not met, and you feel unheard. That sense of being let down can make it difficult to seek help again, and I truly regret that this was your experience.

It is concerning to hear that clinicians may have ended the calls without addressing your distress. This is not the standard of care we strive for, and I am sorry that this occurred. As your feedback was provided anonymously, we are unable to identify the individual clinician involved. However, I will share your feedback with senior staff of the service and reinforce the importance of listening carefully, validating concerns, and responding with compassion.

Every consumer’s experience matters, and we want to ensure that all interactions reflect that commitment. Thank you again for bringing this to our attention. Your feedback helps us improve and better support those who reach out to us. If you would like to discuss your concerns in more detail, I encourage you to contact our Patient Experience Department, who will be able to assist you further. The Patient Experience team supports patients and consumers with any concerns about their care or service and can help facilitate a resolution. They can be contacted via rpbg.feedback@health.wa.gov.au or (08) 9224 1637.

Kind Regards

Sandra Miller

Executive Director

Mental Health