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"Delay of an urgent procedure!"

About: Royal Perth Hospital / Outpatients Surgical Clinic

(as the patient),

In my opinion, the structure at Royal Perth Hospital is getting worse by the minute no matter what department (despite in this circumstance an Endoscopy Suite ward clerk claiming it's the doctor not them).

I had a colonoscopy done at Armadale Hospital in November 2025 and they said that they had to put in an urgent procedure request to Royal Perth Hospital to complete an urgent Colonoscopy and EMR which they did not have the same level of abilities to complete the more complex procedure otherwise they would've done it then and there.

This is the second time my appointment has been cancelled because the first time Royal Perth Hospital contacted me that only gave me 2 days notice which is not enough time for bowel preparation for the procedure. I believe the Endoscopy Suite should know this as this is their area of expertise, if the structure there met basic standards and cannot you the doctor as an apparent excuse for everything!

With the second appointment date they have sent me, it will now be more than 3 months  since my they received my referral from Armadale Hospital for an urgent procedure, and my symptoms are not showing any signs of stabilizing and is a serious health risk to me in areas as a result of secondary symptoms such as diarrhea and constipation.

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Responses

Response from Doris Lombardi, A/Executive Director, Royal Perth Bentley Group last month
Doris Lombardi
A/Executive Director,
Royal Perth Bentley Group
Submitted on 2/01/2026 at 10:11 AM
Published on Care Opinion Australia at 2:44 PM


picture of Doris Lombardi

Dear Patient care priority,

Thank you for sharing your feedback. I am very sorry to hear about the delays and the frustration this has caused you, especially given the urgency of your procedure and the impact on your health. This is certainly not the experience Royal Perth Hospital wants for our patients.

It is recognised how important timely care is, and I appreciate you taking the time to raise these concerns. I understand the Patient Experience team has received correspondence from you regarding this matter and have requested that you please contact them with identification details so we can investigate further. Patient Experience are best placed to review your situation in detail and work with the relevant departments to address your concerns. Their contact details are (08) 9224 1637 or via email: rpbg.feedback@health.wa.gov.au.

Your feedback is invaluable in helping us improve our processes and ensure better experiences for all patients.

Thank you again for bringing this to our attention.

Kind Regards,

Dori Lombardi

A/Executive Director
Royal Perth Bentley Group

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