"Home care via Indigo at home"

I have been with Alpine home care for many years and started when it was run by Indigoshire Council, which then arranged for Alpine Health to run it. For years it was a reliable service...the same support worker every Monday morning.

Then 6 months to a year ago I found the continuity of care disappeared. I rarely get that person and the actual service has become erratic. This is my 5th week without service, including the 2 Christmas weeks.

I have just been granted a new CHSP package and need to find a provider. There is not much incentive to remain with Alpine.

What I would like to see is a return to the same support worker I had for years (Andrea). I realise there are time when there are problems with sickness, holidays etc. But I feel that the basic service just is not acceptable.