"Clinic not answering phones"

In early January I went to another hospital because I have broken my hand, they referred me to the Sydney Hand Clinic.

I missed a phone called from a staff member I called back immediately, and then for two weeks going forward. The generic number was 02 9382 7201. I was calling that number every single day. Not a single person answered the phone or got back to me. I was also calling the hand clinic number from the staff member who had called me (02 9382 7041). I called both numbers every day, sometime multiple times a day. No one got back to me.

I was in the CBD and running a fever, so I went into the Sydney Hand Clinic, to get an appointment for today. I was in pain for two weeks, I was hallucinating and having really bad fevers.

When I got to the clinic, I made it very clear that no one was answering the phones.

There was no accountability. I was downstairs and rang their number and listened to it ring and no one picked up.

I asked if I could  get pain relief. They said I had to go to the ED. Got to the ED and saw the line out the door and just got an uber and went straight to bed.

I went for my appointment today and the support I got was good – the physios was lovely and the doctors were good.

Today I asked for pain killers and they said to take nurofen and panadol. I know what it feels like to break a bone and this feels different. I told him that they were doing nothing, he said the only thing I could have was panadine forte. I understand that must only be what he can offer me. 

I am more than happy to speak to someone at the hospital.