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Waiting

Posted By encryptionbq85

"Waiting"

About: Patient Assisted Travel Scheme - WACHS Midwest

(as a service user),

I have been dropping of PATS Forms at the geraldton regional now since october 2025. Everytime i go there there is a line up for at least an hour as there is only one person at the desk at anyone time I asked the staff member how long does it take to process a form, as I had put some in at the start of October it's now mid Jan. The staff member said they were so under staffed. Is there a chance we can get 2 people at least to be behind the counter cheers

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Responses

Response from Di Franklin, Acting District Director Midwest Murchison, Midwest, WA Country Health Service Midwest 2 months ago
Di Franklin
Acting District Director Midwest Murchison, Midwest,
WA Country Health Service Midwest

Submitted on 19/01/2026 at 11:44 AM
Published on Care Opinion Australia at 4:53 PM

picture of Di Franklin

Dear encryptionbq85,

Thank you for reaching out on Care Opinion to share your feedback.

I would like to offer my sincere apologies for the challenges you’ve faced obtaining your PATS reimbursements and acknowledge that currently these are taking longer than our community should expect.

I wish to confirm that WA Country Health Service are continually looking at options to address the waiting periods. This includes attempts to recruit additional staffing to speed up processing times, have an increased customer service presence at the Geraldton office and ease the burden on our fantastic team, who are working extremely diligently to assist our community.

If you would like to contact me, I will look into the status of your reimbursements and discuss your concerns in more detail. My name is Di Franklin, I am the Acting Director Population Health. I can be contacted on 9956 1962 or 0427 479 297.

I hope you are well and accessing all the healthcare you need.

Kind regards

Di Franklin

Acting Director Population Health

WA Country Health Service – Midwest

Tel: 9956 1962 or 0427 479 297

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