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"Regional Maternity Care"

About: Geraldton Hospital / Maternity and Newborn Services

(as the patient),

I gave birth at Geraldton regional hospital recently. The midwives were phenomenal and definitely showed empathy and care however they seem so overrun and busy that a lot of things were missed and in hindsight I don’t regret birthing I can see how things could go wrong if I wasn’t informed. Firstly, the positives. The two appointments I had with the midwives prenatally were excellent.

Jaimee was one of them and also ended up being my midwife for the birth. The presence and knowledge and support was excellent and I couldn’t fault her and so grateful for her helping bringing my baby into the world. Leah was also meticulous detail driven and kind.

Katy on day 3 helped me with tears and doubts of feeding. Taught me to pump and trust myself. Kindness in the chaos.

The things that made me doubt the system included my induction happening because there was no other day to be induced in Geraldton even though baby myself were fine and I believe there was no need for an induction yet.

The midwives are so run-off their feet that when you call the bell sometimes it could take up to half an hour to 45 minutes for someone to come. My baby wasn’t weighed until 12 hours after birth and that was only because I prompted several times. This meant that the baby’s weight came after eight poos from that first night.

Unfortunately I witnessed a nurse being quite rude to an aboriginal patient. I’m not not sure of the backstory but I felt they were not treated with the empathy that I know others I had shared rooms with had been. This nurse also returned my baby to me at 3:30 am in the morning after a hearing check and the first thing they said was, does deafness run in the family. Alarmed I said no why? The staff member said the midwife who collected my baby should have asked prior. I then had to press to ask the result of the test which they said was fine before leaving abruptly. This was a very anxiety inducing way to discuss results with a new mum.

My purple book said a doctor checked over my baby before discharge but no doctor ever even looked at my baby after the c section. The child health nurse was shocked at this and I ended up having to go see a GP about the issue less than three days after discharge - as I had asked for someone to look at a potential issue raised by the OB at birth and followed up several times about a paediatrician check I was promised but never came. Weights were not recorded in my purple book and then could not be located.

This is just a few of the many things that were not streamlined or automated in process and left me confused, feeling vulnerable and unheard. There were many times I had to re ask for something and had to wait, I believe, to the detriment of my baby.

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Responses

Response from Cameron Ross, Operations Manager Geraldton Health Campus, Midwest, WA Country Health Service 2 weeks ago
Cameron Ross
Operations Manager Geraldton Health Campus, Midwest,
WA Country Health Service

Operations Manager Geraldton Health Campus

Submitted on 20/01/2026 at 1:41 PM
Published on Care Opinion Australia at 2:59 PM


picture of Cameron Ross

Dear yellowdw58,

Thank you for trusting us with your feedback on Care Opinion. On behalf of everyone at Geraldton Health Campus, please accept my congratulations on the arrival of your new baby.

Your reflections on the care provided by our midwifery team, particularly Jaimee, Leah and Katy, are deeply appreciated. It means a great deal to know that their compassion and professionalism played such an important role in your birthing experience. I know they will be truly touched to hear how profoundly their support impacted your journey, and I extend my sincere thanks to them for their unwavering commitment to delivering kind, safe and respectful care to our community.

You have also raised important concerns regarding your admission, and I want to assure you that your feedback has been shared with the Health Campus management team for review and follow‑up. The insights offered by consumers are invaluable in helping us understand where improvements are needed. We view every piece of constructive feedback as an opportunity to reflect, learn and strengthen the care we provide.

I would like to speak with you to discuss your concerns in more detail and ensure your feedback can lead to meaningful improvements in the care we provide. My name is Cameron Ross, Operations Manager at Geraldton Health Campus, and I can be reached on 9956 2369 or 0411 477 374.

I hope you are well and bonding with your new baby at home. I look forward to speaking with you if you decide to get in contact with me.

Regards

Cameron Ross

Operations Manager – Geraldton Health Campus

WA Country Health Service – Midwest

Tel: 9956 2369

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