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Stellar treatment in Geraldton ED

Posted By hekady37

"Stellar treatment in Geraldton ED"

About: Geraldton Hospital / Emergency Department

(as the patient),

I had a freak accident which resulted in a compound bi malleolar fracture and dislocation of my Left leg. I was triaged quickly and received immediately into resus Bay where the team immediately prepared me for emergency relocation under procedural sedation. I was treated with dignity and care throughout, received full explanation of process and offered opportunity to ask questions.

The successful relocation occurred in a very timely manner and I was referred immediately to ortho team as needed ORIF and washout ASAP. My pain post relocation was uncontrolled post relocation despite a lot of opiates, nursing staff advocated for a regional block which was attended in ED and was very effective.

I would like to give special mention to Stephanie RN PM, Tarryn RN ND,  Dr Robert FACEM, Ortho Reg Ben and particularly doctor Rhys for the block which changed everything.

Dr Ben was very compassionate and explained all my treatment options... at all times I felt like I was empowered to make the right decisions for me with expert guidance. The nursing and care in ED was exemplary, followed by caring and compassionate care in the ward. The advocacy for me when my NVO changed was strong and I received 2 medical reviews prior to surgery. 

Thank you to ALL the staff at GRH -nursing, MIT, Medical, PC'S and kitchen staff that have made my health journey a positive one

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Responses

Response from Cameron Ross, District Director Geraldton Health Campus, Midwest, WA Country Health Service last month
Cameron Ross
District Director Geraldton Health Campus, Midwest,
WA Country Health Service

Operations Manager Geraldton Health Campus

Submitted on 19/01/2026 at 8:06 PM
Published on Care Opinion Australia on 20/01/2026 at 10:13 AM

picture of Cameron Ross

Dear hekady37

Thank you so much for taking the time to share your experience on Care Opinion and for offering such gracious and thoughtful feedback about the care you received in our Emergency Department and during your admission at Geraldton Health Campus.

Your reflections truly highlight how many dedicated people come together each day to provide the compassionate, high‑quality care that our teams strive for. It is deeply uplifting to see you acknowledge so many of the staff who supported you, and that their kindness and professionalism made a profound difference during an incredibly difficult time for you. I will ensure that every individual and team you mentioned has the opportunity to read your words and understand the impact their efforts had. On behalf of the entire Geraldton Health Campus, I extend my heartfelt thanks to all staff who contributed to your care.

I would very much like to arrange a formal acknowledgement to celebrate the outstanding work of the staff involved. With your permission, it would be wonderful to include your comments as part of that recognition. If you feel comfortable, I would be grateful if you could contact me so I can gather a few further details and obtain your consent. My name is Cameron Ross, Operations Manager at Geraldton Health Campus, and I can be reached on 9956 2369 or 0411 477 374.

Once again, thank you for your generous feedback. I sincerely hope your recovery is progressing well and that you are receiving all the ongoing care and support you need following such a traumatic injury.

Regards

Cameron Ross

Operations Manager – Geraldton Health Campus

WA Country Health Service – Midwest

Tel: 9956 2369

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