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"A Transverse Arteritis Biopsy"

About: Sydney / Sydney Eye Hospital / 2 East (Medical Unit)

(as the patient),

I spent from some time late last year in Ward 2E of Sydney Eye Hospital, during that time the ward nurses took great care of me in a difficult environment.

I was a Lucky Man.

Unfortunately they couldn’t control everything. The hospital is trying to keep many balls in the air and is staffed with excellent people, but sometimes things don’t go the way they were supposed to go. So one day last month I was a very Unlucky Man.

I was being checked for Arteritic Ischemic Optic Neuropathy, a malady that takes your sight. To fight it takes a sustained effort covering years. In order to prove whether it was present I needed a transverse arteritis biopsy (over my left ear). Professor Raymond described it as a 20 minute procedure with a snip. I had gone through 20 operations in the past 40 years, so how hard could it be?

The answer was very! The procedure had an anaesthetist, assisting nurses, and two surgeons. What I didn’t know, but picked up on really quickly, is that it was apparently a training exercise, as well as my procedure. The active surgeon was doing everything, but the other surgeon was telling them what to do. Really quickly the anaesthesia was overwhelmed, and I was in the greatest pain I have ever felt. I could not make a sound as it hurt so much. At one point I felt something being ripped out of my head.

It went on for over an hour, I wasn’t sure if I could stand it. Originally they had said they might need to do both sides. I don’t think I could have taken a second go. Finally I was wheeled into recovery. Then something didn’t happen that I had become used to. After every operation I have had (knee replacements, shoulder replacement, back vertebrate decompressions, etc) the surgeon has stopped by to make sure everything was all right. In this case, no one appeared, and eventually I was wheeled back to the ward.

In the middle of the night the wound bled, the nurses fixed it, but said I should have it checked in the morning. I was planning on a 9AM train to get half way home (5.5 hours south), and knew that shift change happened at 8AM and my chances for making that train were slim. At 5AM my nurse came in with a doctor, who fixed me up and cleared me to be discharged.

Days later my GP noticed that my left eyebrow was (and still is) very droopy and said he thought they cut a critical nerve (since then Prof Raymond has said it should recover).

I am not angry at anyone, but rather the process. To do no harm is primary, despite whatever surgical limitations exist. I think if too many exist, get another surgeon, or postpone surgery. I had spent 3 days fasting waiting to get to the theater each day, and I wondered if it was so close to Christmas there was a rush, just to get it done.

I finally got the results of the biopsy on last week. So I spent a month not knowing what my status was. It's a hard way to have a Merry Christmas and Happy New Year.

I finally had the absence of Arteritic Ischemic Optic Neuropathy confirmed that day by Prof Claire. And when I told Prof Raymond about the biopsy I felt he looked visibly hurt, and said he had expected a senior surgeon to do the procedure. I did also.

I don’t think it was good enough, I believe the process was faulty, and steps should be taken that no one else suffers the way I did.

An Unlucky Man

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Responses

Response from Sydney and Sydney Eye Hospital last month
Submitted on 9/02/2026 at 12:23 PM
Published on Care Opinion Australia at 12:24 PM


Dear A Lucky Man,

Thank you for taking the time to write so openly about your experience at Sydney Eye Hospital, by acknowledging the seriousness of what you have described and the distress you endured. We are very pleased that Artheritic Ischemic Optic Neuropathy was ultimately excluded, and we appreciate how difficult the extended period of uncertainty must have been for you, particularly over the Christmas and New Year period.

What you describe during the temporal artery biopsy with regards to the level of pain experienced, the duration of the procedure, and the lack of appropriate postoperative follow-up by the surgical team, is concerning. While teaching and training are essential components of a public hospital, they must never come at the expense of patient safety, dignity, or adequate pain control. We also acknowledge your concern regarding the apparent absence of senior surgical oversight during the procedure, as well as the postoperative complications you experienced, including the bleeding and the ongoing facial nerve weakness.

We would like to discuss this further with you, to better understand the circumstances surrounding your procedure, pain management, supervision, and follow-up. If you are comfortable to do so, please email: SESLHD-SSEHConsumerFeedback@health.nsw.gov.au.

We are grateful that you have brought this to our attention, and we are genuinely sorry that you suffered in this way while under our care. Your experience should not be repeated, and your willingness to speak about it contributes meaningfully to improving care for others.

Regards,

Dr Pauline Rumma
Director of Clinical Services

Natalie Maier
Director of Nursing and Support Services

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