"Bloods incorrectly labeled so discarded by lab and had to be reviled"

My child is a young adult and attended the DMP at FSH for their regular 6 weekly infusions. They arrived on time was escorted to their bay, admitted & cannulated 15 minutes later. Nurse collected 5 tubes of blood for routine bloodwork & levels. 

Unfortunately blood was labelled incorrectly and disposed of by lab. 

My child contacted me as they felt faint, nauseous and exposed as they had to be rebleed from their cannula which took 20 min, as wasn’t flowing well.

This delayed their infusion awaiting for this blood to be taken. 

I attended hospital to support my child, I was not with them as this area is space poor and often support people not encouraged to attend with patients.

I requested to speak to coordinator and asked for a CIMS to be submitted to prevent future errors occurring. The coordinator was not aware of this situation and asked my child if it was ‘busy’ at the time. I was disappointed that this question was asked when, I believe, the nurse had not followed protocol. We also have a very uncommon surname when labelling blood. My child did not see the nurse label the blood in front of them or check for ID against the blood collection.