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Admission - amazing staff!!

Posted By Patient in iso

"Admission - amazing staff!!"

About: Exmouth Health Service / Emergency Department

(as the patient),

I was admitted to Exmouth Hospital, the staff (Gitte, Nathan, James, Kate, Kristy, Carol, Dawn, Brooke, Eugiene, Kaity & Kay) all gave care above and beyond - I appreciated it so much. 

Some areas for the hospital to consider for improvement, based on my experience: 
The curtains in bay 2 ED - these do not close and directly expose patients when undressed - either get curtains that shut or move the opening to either side so patient is not in direct line of sight when they sit open.  

The stool sample took 5 days to arrive at pathlab in Perth - this inhibited the medical staff from doing their job and I feel the process needs to be faster. 

The tap water served to patients is unpalatable, in my opinion, which directed impacts the care of dehydrated patients who are trying to increase oral intake. 
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Responses

Response from Brenda Cork, Acting Gascoyne District Director, Midwest, WA Country Health Service last month
Brenda Cork
Acting Gascoyne District Director, Midwest,
WA Country Health Service

Gascoyne Operations Manager

Submitted on 6/02/2026 at 3:36 PM
Published on Care Opinion Australia at 5:24 PM

picture of Brenda Cork

Dear Patient in iso,

Thank you for providing your feedback for us on Care Opinion.

I was delighted to read that you received great care from the team during your admission. The team at Exmouth are committed to providing their community with the highest possible standard of care and it is great to learn they achieved that during your admission. I will ensure that Gitte, Nathan, James, Kate, Kristy, Carol, Dawn, Brooke, Eugiene, Kaity & Kay all see your feedback and know how much you appreciated your efforts. I will add my own thanks here for the great work they always do.

I thank you for also letting us know the areas that we can improve, this is crucial to allow us to continually improve our services. I will have our maintenance team investigate the curtains in Bay 2 of the ED and see if there is a fix available or if a replacement is required. Patient privacy is extremely important and I apologise you felt exposed whilst you were unwell. I will also request they investigate the quality of the water and identify if anything can be done to improve this

I would like to speak with you as I am concerned to learn of the 5 day delay getting your sample to Perth for testing. I would like to have this further investigated and would be grateful if you would consider contacting me so I can identify your circumstances and arrange an investigation. My name is Brenda Cork, I am the Gascoyne Operations Manager and can be contacted on 0427 700 695.

I hope you are well and look forward to hearing from you soon.

Regards

Brenda Cork

Gascoyne Operations Manager

WA Country Health Service – Midwest

Tel: 0427 700 695

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