"Phone consultation"

I had an MRI, phone consultation booked for 2 days later from a private number.

I didn't really take notice of the "Private Number" instructions, thinking it would just come up as "Private Number" on my phone.

This was a mistake, sitting by phone all day as I was informed that I'd get call 2/3 hours before consultation.

No phone call occurred,or so I thought.

My new phone has a block scam unsolicited calls application, which I didn't know about.

After a number of calls back and forth,a waste of time for the staff and myself and frustrating for both,I now have to wait for another consultation.

How many times does this happen and how many missed appointments are lost.

Hopefully,I think I fixed problem with phone now.

I feel this system needs to made user friendly for all ,staff and patients.

Staff were very understanding but their hands were tied....