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"Obstetric excellence"

About: Bunbury Hospital / Maternity

(as the patient),

Recently I gave birth to my beautiful baby boy. He is our first child and I had a lot of anxieties around the labour and birth experience. I need to acknowledge the outstanding care we received from Bunbury Regional Hospital and Bunbury Midwifery Group Practice which made a difficult birth situation still feel like a positive experience.

We were supported throughout our pregnancy and birth journey by MGP midwife Amy as our primary midwife, Danielle as our secondary midwife, and MGP GP Obstetrician Dr Martin. Amy built a very trusting rapport with us from the very beginning. I feel she eased me gently through each stage and helped enormously to calm my fears. Everyone at MGP was very supportive of my autonomy and never pressured me into accepting interventions, but rather provided the options and information to let me decide what was best for us. We would highly recommend this service for all pregnant women and hope it can be expanded so everyone can have the opportunity to be so well supported. 

Labour really got moving after we attending the hospital to commence preparations for an induction the following day. The intervention to prepare me for labour was enough to get labour started and it seemed to be ramping up quite quickly. Throughout this time I was cared for by my MGP midwife Amy, a clinical midwife on the labour ward (who I can't recall the name of, I'm sorry!), Dr Rachel Cryer, Dr Puvana and Dr Elliot. All of these healthcare providers were fantastic at offering treatment at just the right time and in alignment with my preferences. They all respected my right to consent, explained each step clearly and gave me time to decide on the direction we took. 

Unfortunately, my baby didn't cope with the labour well and we agreed to an emergency caesarean section. The theatre nurses, anaesthetic team, and paediatric team were exceptionally warm and professional despite the late hour. Due to some pre-existing risk factors, my epidural wasn't effective enough to remain awake for the surgery so I was given a general anaesthetic. I later heard that my baby needed to be resuscitated for several minutes after he arrived into the world. I will be forever grateful to everyone in that theatre for their roles in saving my son's life and for keeping me safe. They are all exceptional. What may have been just another day on the job has meant a lifetime of joy for my new family. 

Thank you Amy, Danielle, Martin, Rachel, Puvana, Elliot, Lisa, Jomol, Zoe, the paediatric team, the nursery & ward midwives and anyone else who was behind the scenes from the bottom of my very full heart for the gift you have given us.

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Responses

Response from Amy Gumbrell, Regional Clinical Midwifery Consultant , WACHS, WA Country Health Service 2 weeks ago
Amy Gumbrell
Regional Clinical Midwifery Consultant , WACHS,
WA Country Health Service
Submitted on 12/02/2026 at 1:06 PM
Published on Care Opinion Australia at 4:24 PM


Dear Grateful89,

Thank-you so much for taking the time to share your birth story and your acknowledgement of the care that you received. Congratulations on the birth of your beautiful baby boy - we are delighted to hear that despite some challenges that your experience remained overwhelmingly positive and you felt supported throughout.

Your reflections on the care that was provided by the Bunbury MGP team and the Bunbury Regional Hospital mean a great deal to our teams, and your feedback was heartwarming to read. Your feedback highlights how compassionate, professional, collaborative care where the family is at the centre of decision-making has helped you to feel safe and supported, even when things didn't go to plan.

We have ensured that your gratitude has been passed onto Amy, Danielle, Dr Martin, Dr Puvana, Dr Elliot, Lisa, Jomol, Zoe, and all staff involved in your care both directly and behind the scenes.

Thank-you again for sharing your experience and your generous acknowledgement of our staff. We hope you are settling into parenthood well and wish you continued health and happiness.

Warm regards,

Amy Gumbrell

Regional Clinical Midwifery Consultant - South West Midwifery Group Practices

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Response from Katrina Jones, Clinical Midwifery Manager, Bunbury Hospital, WACHS South West 2 weeks ago
Katrina Jones
Clinical Midwifery Manager, Bunbury Hospital,
WACHS South West

(08) 9722 1348

Submitted on 12/02/2026 at 1:36 PM
Published on Care Opinion Australia at 4:25 PM


picture of Katrina Jones

Dear Grateful89,

Thank you so much for taking the time to share your beautiful and heartfelt reflections on your pregnancy, birth, and early postnatal experience. It means a great deal to our entire team to hear that, even in the midst of a challenging and unexpected birth journey, you felt supported, respected, and cared for every step of the way. Your words truly highlight the strength, courage, and love with which you welcomed your little boy into the world, and we feel privileged to have been part of that moment with you.

We are deeply grateful for your scknowledgement of the many Midwives, Doctors and staff involved in your care. Every person who contributed to your care will be touched to know that their efforts helped you feel informed, respected, and safe during an experience that took unexpected turns.

Thank you again for your kindness in sharing this feedback.We are so glad your beautiful baby boy is safely in your arms, and we send our warmest wishes to you and your family as you begin this new chapter together.

Kind regards,

Katrina Jones

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