"An unprofessional call"

I was admitted through the ED department after a fall onto my right hand and a cat bite. I had a particular surgeon perform a debridement, and on their advice I had to return three times. Unfortunately, I developed a surgical site infection and had to stay in hospital for four days. I now require follow-up care as my tendon is damaged and I am in a splint for six weeks. I have returned four times for hand therapy.

I received a call from a staff member regarding my lab results and antibiotics. I then called the hand clinic, which I believe needs to be investigated due to what I felt was extremely rude, discriminatory, and provocative behaviour from a receptionist. I felt they were speaking to me very badly.

When I called, I was in the lounge room where I have poor reception. The receptionist said they could not hear me, so I moved to my bedroom and asked if that was better. I recall they responded by saying, why are you yelling? I explained that I was not yelling, just trying to speak up so they could hear me. They refused to put me through to the doctor or provide their name. I simply wanted to confirm my next appointment time.

It is costing me $100 in taxi fares each time I attend, and on occasions when I arrive there is no doctor available. The receptionist also refused to give me their name. Overall, I think that their behaviour was very rude and unprofessional.