Text size

Theme

Language

"A Thank You Letter to the Nurses and Doctors at St George Hospital"

About: St George Hospital / 1 South Maternity St George Hospital / Birthing Centre / Delivery Suite

(as the patient),

To the incredible team who helped bring my son into this world on 21 January 2026,

I would like to express my deepest and most heartfelt gratitude to every nurse, midwife, and doctor who cared for us during this unforgettable moment at St George Public Hospital. I managed to note down a few names on my phone, though I know there were many more who supported us. If your name is not listed here, please know that my appreciation extends to you all the same. And my sincere apologies if I spell any name incorrectly.

On the morning of the caesarean section, my heart was pounding with nerves as my wife and I were taken to the ward after getting changed. Nurse Jasmine guided my wife inside and inserted the cannula. Later, when we returned to the maternity ward, my wife told me that Jasmine held her hand throughout the anaesthesia injection and during the birth itself. That small gesture became a powerful source of comfort for her, and for me, when I learned of it.

I would also like to thank Anaesthetist Simone. Her professionalism, calmness, and reassuring words gave my wife confidence and eased her fear of pain during the C section. Her presence made a difference that we will remember for a lifetime.

My heartfelt thanks also go to Midwife Jacqueline. Jacqueline gently cleaned our newborn son, and under her guidance, I was able to cut the umbilical cord—a moment that felt both surreal and sacred. Although her mask covered her face, I saw warmth and kindness in her eyes, the unmistakable eyes of someone who truly cares. My wife told me the same later that night. Thank you, Jacqueline, as well, for helping us with the Newborn Child Declaration.

On our first night, we were cared for by Midwife Marie and Zoe. I was touched again when Zoe spoke to my wife with such tenderness and said, “You can call me every time you breastfeed.” For a new mother—and for new parents navigating everything for the first time—those words meant more than she could ever know.

I would also like to express my gratitude to Katie, the midwife who visited us after we returned home. Thank you for patiently teaching us how to breastfeed and thank you for sharing—and even enjoying—my taste in music. Your warmth made those early days at home feel a little lighter and a lot more reassuring.

Finally, my special thanks go to all the nurses who looked after Room 14, during our stay. You cared, you supported, and you comforted—exactly as the saying goes:

“To cure sometimes, to relieve often, to comfort always.”

You truly lived those words.

Thank you, from the bottom of our hearts.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lauren Sturgess, Director of Nursing, St George Hospital 2 weeks ago
Lauren Sturgess
Director of Nursing,
St George Hospital
Submitted on 20/02/2026 at 10:47 AM
Published on Care Opinion Australia at 11:14 AM


Dear Hefax,

Thank you for taking the time to share your heartfelt feedback. Congratulations on the birth of your baby boy. We are delighted to hear about the compassionate and patient-centred care provided by several staff members across multiple areas during such a special time. Welcoming a new baby is both exciting and, at times, overwhelming, and our staff strive to ensure that families feel supported, informed, and reassured every step of the way. It is especially wonderful to know that their support and professionalism helped you and your wife feel comfortable throughout the entire process.

While no thanks are expected, I am certain the staff members you have kindly acknowledged will be truly grateful to receive your appreciation. I will ensure that a copy of your message is shared with the senior management team, the relevant staff members, and their colleagues. Acknowledgements such as yours remind us of the privilege we have in caring for our patients and their families during some of life’s most significant moments. Once again, thank you for your thoughtful message, it truly means a great deal to us. We wish you and your family every happiness as you begin this exciting new chapter together.

Warm regards,

Lauren Sturgess

Acting General Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k