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Fabulous treatment and care

Posted By horologiumfn46

"Fabulous treatment and care"

About: Exmouth Health Service Patient Assisted Travel Scheme - WACHS Midwest Protea Lodge

(as a relative),

Recently my husband was diagnosed with Bladder Cancer and our first major dealings with the health system began through the Cancer Council.

We just wanted to take a moment to express our heartfelt thanks and gratitude for the exceptional care and support both through Milroy Lodge -in Perth and now Protea Lodge and the Geraldton Cancer Council facilities.

From the Clerical staff, at the front desk, your kindness was appreciated, through to Hayley and Sarah taking our phone calls and emails, your compassion shone through, you made this journey easier for us, and never forgetting the PCA lady who offered us tea and coffee - thank you.

On our first treatment Linda and Shobin were amazing, your understanding and professionalism you showed was invaluable and we truly appreciated all that you did for us and other individuals and families facing this long journey ahead.

Behind the scenes, a big shout out to PATS - Linda in Exmouth Hospital, organising accommodation, transport etc, Kristy Act/DON EDH for organising logistics of getting  through the hoops, kind emails and understanding,  Brenda C. who just so happened to chat to me one day and we ended up down this path - I will be forever gratful I had that chat, and on going phone calls and emails, giving me the direction I so needed, and then yesterday a call from David CNM Cancer Services just touching base about how it was all going and updating us on what is going on behind to the scenes to make this all work, thankyou.

You are all fantastic, in every area that makes journey run more smoothly and we would just like to give a BIG Shout Out to you all and thank you once again for your hard work and dedication to those affected by cancer.

horologiumfn46

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Responses

Response from Jody Rolston, Acting Executive Director Midwest, WA Country Health Service 2 weeks ago
Jody Rolston
Acting Executive Director Midwest,
WA Country Health Service

Submitted on 5/03/2026 at 11:54 AM
Published on Care Opinion Australia at 3:24 PM

picture of Jody Rolston

Dear horologiumfn46

Thank you so much for sharing your lovely feedback on Care Opinion of the journey your husband and yourself have been on recently.

Every day the wonderful staff across the Midwest provide fantastic care and support to the people of the Midwest in their time of need. You have truly highlighted the warmth, compassion and humanity that are so crucial during those challenging times.

You have rightly mentioned the excellent work of the Cancer Centre and Milroy Lodge. All these organisations provide a fantastic service, supporting patients and families through their cancer journeys and we appreciate all the support our health care partners give us to ensure we can provide the high-quality care we always aim to provide.

I will ensure that all staff across the Midwest have the opportunity to see your feedback and reflect on all the efforts they all do to ensure our community safe and well. I couldn’t be prouder of their efforts.

I hope your husband is progressing well on his healthcare journey and I wish you both all the best. If there is ever anything I can do for you please don’t hesitate to reach out to me at wachs-midwestcgu@health.wa.gov.au

Kind regards

Jody Rolston

Acting Executive Director

WA Country Health Service – Midwest

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