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Bad service at hospital

Posted By chassisxr78

"Bad service at hospital"

About: Rockingham General Hospital / Emergency Department

(as a relative),

My spouse went to rockingham hospital emergency department with severe pain and discomfort with 3 huge hernias and one attached to their intestinal system they can't eat anything it just goes straight though them and my spouse sits there from 9.43 till 2.45 and got to see a doctor who spoke 5 words and said go home its nothing. Based on my experience, all I got to say is I feel your staff are rude and disrespectful, so what is my spouse meant to do not eat until they have surgery in a couple of weeks and be in pain.

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Responses

Response from Asheila Narang, Executive Director, Rockingham Peel Group, South Metropolitan Health Service last week
Asheila Narang
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service

Submitted on 6/03/2026 at 10:46 AM
Published on Care Opinion Australia at 3:33 PM

picture of Asheila Narang

Dear Chassisxr78,

I am sorry to hear that your spouse experienced an extended wait in the Emergency Department (ED) and appreciate how distressing that is. I also acknowledge your concerns regarding staff interactions and that your spouse was discharged without any interventions, I hope their condition has improved since.

Although we aim to see and treat patients as quickly as possible, clinical need must take priority and wait times can be longer than anticipated during busy or overcrowded periods. For patients and carers waiting, the Aishwarya’s Care phone is available to escalate concerns, and we encourage anyone to notify staff if they are worried or if symptoms worsen. The ED waiting room also has allocated nursing staff who provide observation checks to ensure any deterioration is escalated promptly.

Thank you for sharing your feedback. It is important to our service, and without it we cannot identify opportunities for improvement. Rockingham General Hospital and our Emergency Department are continually working towards enhancing patient experience and care.

As Care Opinion is a confidential platform, I am unable to review or provide updates regarding your spouse’s specific care, however, I am advised your feedback has since been lodged with our Consumer Liaison Officers where a more detailed review and response can be undertaken.

I thank you for taking the time to reach out, and I hope your spouse is recovering well.

Kind regards

Dr Asheila Narang

Executive Director

Rockingham Peel Group

South Metropolitan Health Service

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