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"Care in the Rehab Ward"

About: Armadale Hospital / Rehabilitation and Aged Care Therapy Unit

(as a relative),

I was very happy with the treatment that my spouse had in hospital. They haven’t really come good yet. We aren’t sure what is going to happen. Each time I spoke to them the hospital time were good. Very happy with the service. I felt the general help from the hospital was wonderful. It was an unusual name (Ting) – She spoke very well on the phone. Ivy came instead when she wasn’t able to make it herself.

I went the hospital, well cleaned and looked after and very well staffed. This was the first time I’d heard about it. It was very very busy. I couldn’t get any transport to get to the hospital. It wasn’t through the physio department.

The only thing that was annoying / upsetting – when I tried to ring – my spouse was in ward 13 and they were getting someone in ward 10. The phone was in the wrong room. I rang the switchboard, and I recall they said, "I won’t be doing anything about it, it’ll be up to you to sort it out for yourself". I made several enquiries about it, but they couldn’t do anything about it. Give room 13 a call and see if they have done anything about it.

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Responses

Response from Alisha Thompson, Executive Director, Armadale Kalamunda Group, East Metropolitan Health Service 21 hours ago
Alisha Thompson
Executive Director, Armadale Kalamunda Group,
East Metropolitan Health Service
Submitted on 12/03/2026 at 1:08 PM
Published on Care Opinion Australia at 5:51 PM


picture of Alisha Thompson

Dear couragexe57

Thank you for taking the time to share your experience with us. I am very pleased to hear that your spouse received good care during their stay, and that you found our staff — particularly Ting and Ivy — supportive and helpful. Your comments about the hospital being clean, well-staffed, and welcoming are greatly appreciated.

I am sorry, however, for the difficulty you experienced when trying to contact your spouse on the ward. This would have been frustrating, and it is not the level of service we aim to provide. I have brought this matter to the attention of our Switchboard Coordinator, who will ensure it is discussed with the team. Your experience does not reflect the standard of communication we expect, and I apologise for this.

We have investigated the issue with the ward phone and believe the problem has now been resolved and are grateful that you brought this to our attention.

Thank you for sharing your feedback with us. I wish your spouse all the best in their recovery.

Best Wishes

Alisha Thompson

Executive Director

Armadale Kalamunda Group

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