"Bunbury/Busselton Maternity Services"

Hi marchyq97,

Thank you so much for sharing your experience, and congratulations on the birth of your baby.

It’s wonderful to hear how positively you felt about the care provided by our midwives and doctors. I will make sure your kind words are shared with the teams in both Busselton and Bunbury — they will really appreciate this recognition; particularly given how hard they are working.

I’m very sorry to hear how stressful and exhausting it was having to travel between sites around the time of your induction. Unfortunately, at times we do need to use both sites to manage care safely due to service capacity and staffing pressures, however we recognise that this places an additional physical and emotional burden on women and their families at a time when care should feel as smooth and supported as possible.

I’m also sorry that you experienced delays in receiving pain relief. We understand how important timely support is, and this is not the standard of care we strive to provide.

We are continuing to review these experiences, as we know that staffing pressures and movement between sites can impact both continuity of care and the overall patient experience. Your feedback is important in helping us highlight these challenges and advocate for improvements.

Thank you again for taking the time to share your story. Wishing you and your family all the very best.

Kind Regards,

Marnie

Marnie Bilsby Clininal Nurse Manager- Maternity

Busselton Health Campus

WA Country Health Service Central Office

T: 9753 6131

E: marnie.bilsby@health.wa.gov.au | www.wacountry.health.wa.gov.au