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I was referred over from ent to neurology

Posted By zebjm89

"I was referred over from ent to neurology"

About: Fiona Stanley Hospital / Neurology Department, Neurophysiology Outpatients & Ward 6B Royal Perth Hospital / Ear Nose and Throat (ENT) Surgery

(as the patient),

well all i can say is that still waiting for neurology appointment over two years later and I believe the reason being is the dr seemingly decided to give me worst case scenario. I believe that not only did they seemingly lie about me letter being incorrect and me being safety risk after yelling at them not willing to lie.

My mental illness is costing me a appointment every time i ring up please ring back in six months. we not way of fighting this.

I think the doctor so bad they force ear clean without softener left in so much pain i end up in er Fiona with pain killers. only refered over to you because i didnt want to go back to dr that left me so traumatized. not funny i very frightened of doctors, 14 security guards for person on walking frame come on, only have use your finger and push me over. i do not suffer with pain and cant have mirigine if not suffer with pain can i. so my wait contunues and worse i get. done my time.

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group 3 weeks ago
Ben Noteboom
Executive Director,
Royal Perth Bentley Group

Submitted on 18/03/2026 at 5:42 PM
Published on Care Opinion Australia at 5:56 PM

picture of Ben Noteboom

Dear zebjm89,

Thank you for taking the time to share your experience. I am very sorry for the distress and frustration you have been through. It sounds like this has had a real impact on your health and wellbeing, and I can understand how upsetting that would be.

At Royal Perth Hospital, we aim to provide care that is safe, respectful and compassionate. We take feedback like yours seriously, especially when someone feels frightened, dismissed or not heard.

Because your feedback was shared anonymously, we are limited in how much we can look into what happened or follow up with you directly. However, we would really like to understand your experience better and see how we can help.

If you feel comfortable, I encourage you to contact our Patient Experience team on (08) 9224 1637 or RPBG.feedback@health.wa.gov.au. They will listen to you, talk through what happened, and work with the care teams to review your concerns and provide support.

Please know that your experience matters, and speaking with the team will give us the best chance to understand and respond to your concerns. Thank you again for sharing this with us, and I am sorry for the distress you have experienced.

Kind Regards,

Ben Noteboom

Executive Director

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by zebjm89 (the patient)

Dear executive director Noteboom,

What your ent doctor did to me that day ill never forget. They tolieted my ears without softer and I recall they said to me this doesnt hurt. Your team was two to one, I had 14 security guards that day for someone on walking frame sent to Armadale hospital, I believe knowing I couldnt go due to being under the ndis system.

I believe your staff know I was distress and doctor refused to call my physio so they could explain to them it ended up in screaming match, they stopped every avenue of complaint.

I understand I was left with choice either wipe my record or keep it because I refuse to lie about a migraine which never had. How can I when not feel pain since day of complaing? I left with catergory 3.

I had no treatment for three years, seemingly all because I wouldnt lie yet I believe they used my mental illness as excuse now been told go back to referring doctor today. How when discharged?

So sorry if this seems cold when I say I not believe you, I believe we both know the record I got. 3 year later and still waiting.

That day on the pa I believe your staff decided to not allow my relative get me help, you left us there. No I got lifetime ban, in my opinion, all because they wouldnt listen and decided cover it up.

So executive director whats your answer to that, none I bet. I never had ear clean left me in so much pain I never trust ent doctor again it left truamazed. Yet I feel I am one being punished. I think this is not first time heard this coming from patient like me. I recall the ent said to my relative you not dare to complain, this why I got long wait.

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service 3 weeks ago
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 19/03/2026 at 5:46 PM
Published on Care Opinion Australia on 20/03/2026 at 10:12 AM

picture of Luke Dix

Dear zebjm89,

Thank you for taking the time to share your concerns about your referral to the Fiona Stanley Hospital (FSH) Neurology Outpatients Department.

I am sorry to hear about the length of time you have been waiting and the distress this has caused. I understand how difficult this can be, particularly when symptoms persist and past healthcare experiences have been challenging. Demand for Neurology services at FSH remains very high, and this has unfortunately resulted in extended waiting periods. Our teams regularly review and audit the waitlist to ensure referrals are current and prioritised according to clinical need.

As this platform is anonymous, we are unable to access or discuss the details of your individual referral. I encourage you to contact our Patient and Family Liaison Service (PFLS) on (08) 6152 4013 during business hours, or via email at FSHFeedback@health.wa.gov.au, so your concerns can be reviewed and further assistance provided.

Thank you for bringing your experience to our attention.

Kind regards,
Luke Dix
A/Executive Director
Fiona Stanley Fremantle Hospitals Group

South Metropolitan Health Service

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Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group 2 weeks ago
Ben Noteboom
Executive Director,
Royal Perth Bentley Group

Submitted on 23/03/2026 at 3:46 PM
Published on Care Opinion Australia at 4:06 PM

picture of Ben Noteboom

Dear zebjm89,

Thank you for sharing your feedback again. It is clear from what you have written that you are feeling very upset, and I am truly sorry that this has been your experience.

I understand how hard it can be to speak up when you are distressed. Unfortunately, because your feedback was submitted anonymously, Royal Perth Hospital are limited in how we can help, as we are unable to identify or contact you directly. If you would like us to look into your concerns, please contact Patient Experience on (08) 9224 1637 or RPBG.feedback@health.wa.gov.au so we can better understand what has happened and offer support.

Kind Regards,

Ben Noteboom

Executive Director

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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