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Access

Posted By Community Member Disappointed

"Access"

About: PathWest Mount Barker Collection Centre

(as a service user),

I arrived at Mount Barker Hospital for Pathwest & couldn't find it! When I did, it was uninviting and made me feel I shouldn't be there. I noticed the Path was uneven. I felt the garden borders needed attention. Plants were dead, seemingly from no watering. When I got in, it was tiny and I felt nervous and claustrophobic. Sorry but it want great. Taking blood was excellent - no issues.

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Responses

Response from Care Opinion Australia last month
Care Opinion Australia

Submitted on 18/03/2026 at 12:08 PM
Published on Care Opinion Australia at 1:45 PM

Please note this response has published by Care Opinion Australia on behalf of PathWest Laboratory Medicine.

Dear Community Member,

Thank you for taking the time to share your feedback. We are pleased to hear your positive comments regarding the blood collection and the care provided by our staff.

We regret that aspects of the environment and access impacted your experience. Your feedback has been noted and will be shared with the appropriate teams at Mount Barker Hospital to support improvements to the wayfinding and overall access experience.

Should you wish to discuss your feedback further, please contact us at feedback.pathwest@health.wa.gov.au.

Thank you again for your valuable feedback.

Kind regards,

Sura

PathWest Laboratory Medicine WA

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