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"Exceptional Maternity Ward Undermined by One Clinician’s Behaviour"

About: Hedland Health Campus / Maternity Unit Hedland Health Campus / Surgical Services

(as the patient),

I am writing this because the experience I had at this hospital after giving birth has continued to affect me eight months later. What unfolded during my labour, delivery, and immediate recovery has left a profound and enduring impact, and I believe it requires serious attention.

I was classified as a higher‑risk pregnancy due to my BMI which icreased significantly while i was pregnant, and hospital policy required that I be cleared by an anaesthetist before I was even permitted to give birth there. Receiving this information at 36+ weeks was deeply destabilising. I was so close to my due date, and the possibility of being turned away created significant distress. I was eventually cleared and reassured that I could safely deliver at the hospital.

When my baby remained overdue by 11 days I was induced. Over the next three days, multiple attempts were made to bring on labour before pitocin became necessary. Once the pitocin commenced, the pain escalated rapidly and severely. I later learned that my baby had rotated into a spine‑on‑spine position and become lodged, which explained the severity of the pain.

After several hours, I requested to speak with my obstetrician and expressed that I needed further intervention. An epidural was arranged. The anaesthetist who had originally cleared me performed the procedure. I felt their bedside manner was conspicuously absent. At a moment when my body felt as though it was turning inside out, they offered no reassurance, no empathy, and no acknowledgement of the state I was in.

As labour progressed, my baby’s vitals deteriorated and an emergency caesarean was required. The anaesthetist present during the surgery was the complete opposite of the first - calm, competent, and profoundly compassionate. I am deeply grateful that he, and not the initial anaesthetist, was responsible for my care at that critical moment. During the caesarean, my uterus tore and I experienced a 1.5‑litre haemorrhage. I was unaware of this at the time.

I want to emphasise that - the maternity ward as a whole was faultless. Every midwife, every obstetrician, and every member of the team involved in my labour, emergency caesarean, and post‑operative care demonstrated exemplary professionalism and humanity. In particular, **Dr Das, Dr Crystal, and Midwife Niamh were extraordinary. Their presence, competence, and compassion were major protective factors in an otherwise frightening and destabilising experience.

I left the operating room at 8:30pm. Less than 24 hours later, the following morning, the anaesthetist who had performed my epidural entered my room. I was exhausted, recovering from major surgery, and still attempting to process the events of the previous four days while also trying to enjoy my newborn child.

Before I had the opportunity to speak, they began questioning what had occurred and then stated, “This is why we don’t accept high‑risk patients.” The anaethetist went on to tell me that they would not accept me next time, and that I would be turned away from giving birth at the hospital in the future. I felt they were dismissive, rude, and their comments superfluous. 

Hearing this less than a day after a traumatic birth and significant haemorrhage left me feeling blamed, shamed, and personally responsible for complications entirely outside my control. Their comments implied that my size had caused the situation - that I had somehow brought this upon myself. At a time when I was physically vulnerable and emotionally depleted, their words were profoundly damaging.

Eight months after my baby was born, I am still affected by the way I was spoken to. The trauma of my birth has been compounded by the conduct of this clinician, and it has taken me considerable time to be able to articulate this experience, which I still cannot do without ending up in tears.

No one - and certainly no new mother recovering from a traumatic birth - should ever be addressed in this manner. The comments made to me were inappropriate, unprofessional, and deeply harmful. I am sharing this in the hope that the hospital will review this conduct seriously, reflect on the impact of such interactions, and ensure that no other woman is subjected to similar treatment. 

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Responses

Response from Tammie Joseph, District Director, East Pilbara, WA Country Health Service (WACHS) Pilbara last month
Tammie Joseph
District Director, East Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 18/03/2026 at 7:44 PM
Published on Care Opinion Australia on 19/03/2026 at 9:54 AM


Dear LJWM2025,

I’m glad you have reached out to us about your experience as I can hear how distressed you were, and have remained about your birthing experience, including the day after your birth.

Thank you for recognising the exceptional care you received from the majority of staff. Knowing their professionalism, humanity, compassion, competence and presence provided you with protection makes us very proud to have them on our team. Your words will be shared with them and I will add my own note of thanks to them as well.

I do acknowledge that while most of the team provided you with a good experience, it was marred by aspects of the labour, delivery and recovery. From what you’ve described, I understand there were serious medical complexities involved in the decisions made, and these would have been considered in light of Headland Health Campus’s remote location. I imagine it would help you to have some answers about the decisions that were made and completely support your request for a review of what occurred.

Based on the complexities you’ve described, a review of your medical records would be the best way for us to not only review the decisions made but also sit down with you and explain our findings. As this may involve confidential medical information, this is something we would not be able to do publicly. I recognise that posting anonymously can be very important for consumers, especially when an experience has been traumatic. I want to assure you that should you agree to us reviewing your medical records and discussing the findings of a review, your safety and wellbeing would be of the utmost priority. I am happy to speak with you in the first instance if it would help you to decide if this is something you would like to proceed with. You will be able to remain anonymous in the conversation until or unless you chose to share your details.

I can hear you are still affected by your experience and it is very important that you receive the support you need, both now and in the future. I’m not sure if you are aware of this but Pilbara has a Well Women’s Centre that provides support for women in Hedland and surrounding areas. Support includes physical, emotional, social and mental health. If you feel it would be helpful for your recovery and are comfortable doing so, I encourage you to reach out to them. You can find out more about their services at Hedland Well Women's Centre, and they can be contacted via phone on 08 9140 1124 or email to info@wellwomens.com.au.

As I mentioned above, you are also welcome to contact me directly. I’ll be happy to take your call and work through the next steps that would benefit you the most. I can be contacted on 08 9174 1040 during business hours.

Warm regards

Tammie Joseph

District Director East Pilbara

WA Country Health Service (WACHS) Pilbara

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