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ED visit for medication

Posted By wearinggd79

"ED visit for medication"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I ran out of medication that I have to take every day (and can’t stop taking abruptly) and only realised after 11pm when all the pharmacies were closed. I went to the Sydney Eye Hospital to see if they could help and they were so friendly. They immediately reassured me and made sure to help me quickly - even though it wasn’t high priority in terms of severity, it was such a simple fix that they recognised could be addressed quickly. I really appreciated the kindness of the clerical staff member (a woman called Dell) and the triage nurse (a woman called Antonia). I was in and out in less than 10 minutes. What a fabulous experience. Thanks so much NSW Health

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Responses

Response from Sydney/Sydney Eye Hospital last month
Sydney/Sydney Eye Hospital

Submitted on 19/03/2026 at 3:01 PM
Published on Care Opinion Australia at 4:51 PM

Dear wearinggd79,

Thank you for taking the time to share your experience.

We’re very pleased to hear that the team at Sydney Eye Hospital was able to assist you promptly and with care during what could have been a stressful situation. Your kind words about Dell and Antonia will be passed on, they will be delighted to know their professionalism and compassion made such a positive difference.

Thank you again for your feedback, and we’re glad we could help when you needed it.

Regards

Natalie Maier

Director of Nursing and Support Services

Dr Pauline Rumma

Director of Clinical Services

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