"My child's X-ray experience"

I would like to preface this by saying I know everyone has a bad day, but that is no excuse for the disrespect and unprofessionalism I experienced recently. 

In Collie hospital Xray department, my child, aged 5 needed follow up X-rays for a potential green stick fracture. The receptionist was lovely and explained the clinician was running late due to road closures. That’s fine no worries. After waiting for approx 30-40mins the clinician arrived clearly stressed by the drive and being late. As soon as they walked into the reception desk behind the counter, I could clearly hear them say “f*** my life” knowing full well that there were children in the waiting area. 

My child was first off the rank and called through. As my child only had this xray last week knowing where to go and already sitting for so long they ran straight over to the xray room door( yes I told them off, no running etc.) the clinician give me quiet a dirty look and the clinician told my child they will take out their batteries.

As my child walked in to the room, the clinician walked directly over to the bed and placed their arm upon as they were instructed to the week previous. I once again told them to come back a few steps and wait. This is when things went down hill very fast. The Xray tech grabbed a chair and essentially blocked my child from being able to move any further and I recall told me to “get them now!” The clinician then moved back over to me and waited for further instructions. We got my child into a chair and had thir arm on the bed ready for X-rays, because this time they wanted to compare the 2 arms the clinician questioned me as if to imply I asked for this extra xray or for it to be done again, when in fact the previous report had come back inconclusive and they would like a repeat xray done 1 week later (this day).

Unfortunately I wasn’t able to convey any of this as the clinician kept talking over me and not listening almost belittling me, making me feel inferior to them and telling me this shouldn’t be done. I did not say anything other than this is what the gp ordered. We then started imaging the arm. Please keep in mind my child is 5, they move, it’s hard to keep them, a 5 year old, completely still. The clinician was positioning my child's arm in an odd position told them to keep still and when stepping back, my child's arm moved slightly, you could tell by their very loud sigh the clinician wasn’t impressed. After they repositioned it again the clinician moved behind the screen and done another loud sigh, I recall followed by the word “f***” in a tone that implied my child was hard work. It didn’t stop there, after another image or two the clinician then told me that my child is impossible and this is impossible to do. After another image the clinician then told me quiet nastily that my child bloody ruined it, and after the last image told me too bad, this will have to do. At the end of the images the clinician told me that maybe my kid wasn’t the best patient for them to have first thing that day. 

I would also like to add to this that the clinician did not confirm name, date of birth or any address/contact information. 

I didn’t say anything at the time as I was a little taken aback by the entire interaction. I have never had a medical professional speak in such a horrible way about a small child. 

My child is also currently in the midst of being assessed for ADHD and sitting still and keeping focused is hard for them on a good day, thankfully this was a good day for them. The way this clinician spoke to me, to my child and about my child made me feel as though they are an inconvenience for something that is not always in their control. That broke my heart. My child has faced being singled out for this over the last few years, but to have this for moving slightly and having to reposition and one single image not working out of all the ones the clinician took was a bit extreme. 

I understand people have bad days, but there is no excuse for this. I could be having the worst day and still not speak to people like that let alone a patient.