"Inadequate Medical Care"

I am writing to share my experience following my visit recently, in the hope that it helps prevent this from happening to another patient.

I arrived at the hospital after a cat attack. At admission, it was clearly documented that I was wearing fake (stick-on) nails. These nails are designed to sit lightly on top of the natural nail and can appear lifted without causing damage. There was no indication that my natural nail was injured or required removal.

While I was sedated and in a vulnerable state, my natural nail on my left thumb was completely removed without my knowledge or consent.

When I later (next morning) spoke with the doctor, they told me that a “dog” had ripped off my nail. This was deeply unsettling. Not only was this incorrect, but it also made me feel that my case had not been properly reviewed. My records clearly stated the cause of injury and the presence of fake nails.

What has been most difficult to process is that this procedure caused significant physical trauma. Removing a natural nail affects sensitive tissue and nerve endings, and in my case, it was done without clear medical justification.

When I woke up, I was in distress and confusion. I could hear nurses discussing what had happened, and their tone suggested concern. In that moment, I felt not only unbeatable pain, but a loss of trust and safety.

A couple days later, during a follow-up, the same Surgeon attempted to remove the dressing from my thumb while the wound was still extremely raw. I expressed pain and asked him to stop, but they continued until I screamed. That moment felt distressing and lacking in compassion.

I want to acknowledge that I have since received care and support from other members of the team, and I appreciate those efforts. However, this does not change the physical and emotional impact of what happened.

At the time of treatment, I was alone, sedated, and fully trusting the medical team to care for me. This experience left me feeling vulnerable, unheard, and harmed in a way that I believe could have been avoided with basic attention to patient notes and more compassionate care. (There were 5 professional and no even one read the records)

I am sharing this to remind that behind every case is a person. Taking the time to read patient information, to listen, and to act with care can make all the difference.

I kindly request:

- Consideration of how communication and patient care can be improved to prevent similar experiences

I am writing to share my experience following my visit on Sydney Hospital Hand Clinic.

Thank you for taking the time to read my experience. I hope it contributes to improving care for future patients.