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Medical imaging downstairs

Posted By empathyqf95

"Medical imaging downstairs"

About: Fiona Stanley Hospital / Imaging Services

(as the patient),

Had been sent down for an emergency ultrasound after seeing the doctor and being on a ecg, I get to the admin to do the ultrasound and not only do they not even acknowledge me, when they finally do they were short and blunt, I noticed there was a sign saying “over a 60 minute wait” when I asked to confirm if this was true as we had been sent down from a ward, I recall the staff member aggressively said that for us it could be longer ?! 

Baffling to say the least. 

I have been waiting 30 minutes so far while the staff member and their co workers are seemingly yapping, laughing and in my opinion, being rude and obnoxious! 

Don’t mind waiting but to be treated as a decent human being would be the least I expect. 

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Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service last week
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 22/04/2026 at 6:12 PM
Published on Care Opinion Australia on 23/04/2026 at 9:04 AM

picture of Luke Dix

Dear empathyqf95,

Thank you for taking the time to share your recent experience Fiona Stanley Hospital (FSH).

I am very sorry to hear that you felt ignored and spoken to in a manner that came across as abrupt and unhelpful, particularly when awaiting an urgent investigation can be an anxious time.

I am particularly concerned to hear that your interaction at the reception desk left you feeling dismissed, and that the communication around waiting times was not provided in a clear or considerate way. All of our patients should feel acknowledged, informed, and treated with respect at all times, and it is incredibly disappointing that this was not your experience.

I can assure you that your feedback has been shared with the Medical Imaging management, and the team will be reminded of the importance of clear communication, professionalism, and maintaining a respectful and compassionate approach.

I am advised that ultrasound services can experience delays due to the need to prioritise emergency cases alongside booked patients. While patients sent from inpatient areas are prioritised based on clinical need, this does not always mean imaging can occur immediately. However, this should always be communicated in a way that is courteous and reassuring.

Thank you again for bringing this to our attention. Feedback such as yours is important in helping us improve the experience we provide to all patients.

I hope your ultrasound was completed without further difficulty, and I wish you well with your care moving forward.

Kind regards,

Luke Dix

A/Executive Director

Fiona Stanley Fremantle Hospitals Group

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