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Reimbursement of Patients Assisted Travel Scheme (PATS)

Posted By hekawg93

"Reimbursement of Patients Assisted Travel Scheme (PATS)"

About: Patient Assisted Travel Scheme - WACHS Midwest

(as a carer),

Recently I utilised PATS to travel to Perth for a Medical appointment for my aged spouse. 

When I returned to Geraldton I submitted the completed forms for payment.

It has now been over nine weeks and I have still not received that payment in my bank account.

In this day and age why should we have to wait so long for our money to be refunded ?

As pensioners it is not fair to have our money tied up with PATS for this amount of time.

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Responses

Response from Karen Street, Director Population Health, WACHS Midwest last week
Karen Street
Director Population Health,
WACHS Midwest

Submitted on 29/04/2026 at 11:56 AM
Published on Care Opinion Australia at 12:11 PM

picture of Karen Street

Dear hekawg93

Thank you for reaching out to us on Care Opinion.

I was sorry to read of the delay you’ve experienced in obtaining your PATS reimbursement and the financial strain this has placed on you. Please accept our sincere apologies for this. I acknowledge there has been delays in processing PATS reimbursements in a timely manner and I can assure you there are numerous ongoing efforts to clear the backlog and ensure that going forward our community receive their reimbursements promptly.

If you would like to make contact, I will investigate the current status of your reimbursement application. My name is Karen Street, I am the PATS Coordinator for the Midwest. You can reach me on 9956 1962. Your call would be very welcome.

Kind regards

Katren Street

PATS Coordinator

WA Country Health Service – Midwest

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