"Staff Interactions"

I am writing to formally raise a complaint regarding the conduct of front reception staff during recent visits.

Over the past two weeks, I have attended the hospital on three occasions. On each visit, I experienced a lack of basic courtesy and professionalism at reception. I was not greeted on arrival, and when I asked questions, I felt as though I was an inconvenience rather than a patient requiring assistance.

I believe this standard of service is not acceptable in a healthcare environment. Reception staff are the first point of contact and play a critical role in setting the tone for patient care. At a minimum, I believe patients should be acknowledged, treated respectfully, and assisted appropriately.

I have previously experienced a much higher standard of service from a staff member named Michelle, who consistently demonstrated professionalism and a welcoming attitude. I feel my recent experiences fall well short of that standard.

I trust this feedback will be taken seriously and used to improve the patient experience at reception.