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"Excellent care in Emergency and Short stay"

About: Wonthaggi Hospital / Emergency Department Wonthaggi Hospital / Short Stay Unit

(as the patient),

I was experiencing severe vertigo headaches and fever while recovering from the flu and immunotherapy which would not recede after pain medication. We arrived at the Emergency Department about 9.30am 

I was admitted within 10 minutes of checking in. That was super fast and extremely efficient as I have spent over 7 hours waiting in other ED’s over the last 2 years.

I am so thankful for the exceptional service and care that I received in the ED. Nurses Manny and Lisa were very caring supportive helpful and efficient. Many thanks to Dr Sophie for promptly addressing my complicated medical history to sort out the current situation. I was reassured by her knowledge quick assessment and evaluation and especially her very reassuring understanding and empathy for what I was experiencing. Many thanks also to the staff in Short stay especially Nurses Maggie, Luke, Prabhan and Lorraine.

Your support and care is very much appreciated.

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Responses

Response from Christine Henderson, Chief Operating Officer / Director of Nursing, Bass Coast Health last week
Christine Henderson
Chief Operating Officer / Director of Nursing,
Bass Coast Health
Submitted on 5/05/2026 at 5:04 PM
Published on Care Opinion Australia on 6/05/2026 at 9:28 AM


picture of Christine Henderson

Dear gratefulN,

Thank you so much for taking the time to provide our wonderful ED and SSU staff with such well deserved feedback. They often work in a very high paced environment and it's great to hear that the care you received was professional and caring, something they strive to do every day.

I will be sure to pass this onto to everyone you have named and also thank the team as a whole.

I hope you are recovering well.

Thanks again,

Kind regards,

Chris.

Chief Operating Officer

Bayside Regional Care Group

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