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"Car accident Northampton and Geraldton hospital"

About: Geraldton Hospital / Emergency Department Northampton Hospital / Emergency Department St John Ambulance WA

(as the patient),

On 10 April, we were involved in a car accident while driving, and it was one of the most frightening moments for us. During the wait, we were very fortunate to have two kind members of the public stay with us and continuously reassure us. We are also deeply grateful for the care, professionalism, and support from St John’s Voluntary Ambulance, Deb + Milly (Kalbarri Crew), the Police Officers in Northampton, Tariq, Shane, Northampton Nurse Staff, Thanyia (RN), P.C.A Chelsea, EOC Monica, MJ (BO NHSM), Night Duty Mary (RN), and Farrah (EN).

After we were transferred to Geraldton Hospital, we were incredibly thankful for all the departments there who acted quickly to carry out the necessary checks and treatment, making sure that we had not suffered any major injuries. At the hospital, MJ was especially caring and attentive — not only did MJ carefully check on both of us and comfort us when we were feeling shaken and overwhelmed, but also kindly helped us bring our luggage back to our accommodation after we were transferred.

Looking back, we truly feel so lucky to have received so much care, kindness, and treatment from so many wonderful people during such a difficult time. Thank you to everyone who helped us through this experience — we will always remember and appreciate your support.

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Responses

Response from Di Franklin, Acting District Director Midwest Murchison, Midwest, WA Country Health Service Midwest last week
Di Franklin
Acting District Director Midwest Murchison, Midwest,
WA Country Health Service Midwest
Submitted on 30/04/2026 at 4:06 PM
Published on Care Opinion Australia at 9:31 PM


picture of Di Franklin

Dear castorpr99

Thank you for taking time out of your recovery to share your kind words on Care Opinion.

I was so pleased to read that when you were in your time of need the team at Northampton stepped up to the challenge and supported you throughout. MJ and her team are committed to providing high quality and compassionate care, it is great to know they achieved this in your case. Additional things like sorting out your luggage highlights how willing to go the extra mile the Northampton team are prepared to go. I have shared your lovely feedback with the Northampton team and will add my acknowledgement here of their excellent work.

I would also like to acknowledge and thank our partners in the community, St John Ambulance, Geraldton Health Campus, WA Police and the members of the community who supported you through this ordeal. This teamwork makes me very proud and I know they will all be glad to know you are on the road to recovery.

Thank you again

Kind regards

Di Franklin

Acting District Director Midwest Murchison

WA Country Health Service – Midwest

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