"My story is about the terrible care my parent received while in peel hospital River ward"

My parent was admitted to the River ward in Peel Health Campus after a fall recently. I received a call the following day from one of the Doctors involved in their care. Since then 3 days later there have not been any other updates on my parent's care.

My parent is in their late 80s and is at high risk of developing Delirium  and lack of sleep contributes to this. They are is in a bed directly next to the  fire doors that staff are using constantly and banging all through the day and night.  My parent had told the staff they couldn't sleep due to this and they haven't been moved. Their injury happened and when my sibling visited them on the following day and again the day after that my parent was still in the same dirty gown that was covered in their blood.

My sibling asked for a clean gown to change my parent and ended up changing them into their own clothes. I visited my parent two days after the fall and the day after that their sheets had still not been changed since the night of their fall, I asked for clean sheets and helped change them. My parent had not been showered or clean bed linen in 4 days. As a clinician my self I am horrified at the lack of basic nursing care my parent is receiving.

My parent is a high falls risk and is not allowed out of bed without supervision. 5 days after their fall they had still not been showered. My relative and their friend went to visit my parent 5 days after the fall, and my parent was not in their bed. The cleaner found my parent alone and half dressed in the toilet, my parent had rung the call bell, when they didn't come they took themself to the toilet unsupervised and didn't quite make it and defecated in their pants. This is extremely dangerous for my parent and how degrading that this happened.

My relative showered my parent with no help from the nursing staff that had seemingly not even noticed my parent was not in their bed. When we rung the ward to complain we were informed my parent had been moved to another ward, again myself and my sibling had not been informed that my parent had been moved.