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"Recent general surgical appointment."

About: Albany Health Campus / Surgical Ward

(as the patient),

I recently attended Albany Health Campus for a surgical opinion on a rectocele/prolapse. I had waited 18 months for this appointment. My gynaecologist (AHC) requested the review in order to help with care planning for my pelvic floor collapse and issues.

I was reviewed by a resident doctor who although was very nice, realised what I’d come in for and said that this will be awkward. By that I think they were embarrassed about the prospect of performing a PR exam. I reassured them that it was ok. The doctor offered me a chaperone, All good. However the doctor only lifted my cheek and said they couldn’t see anything hanging out without further examination. They then said they'd talk to their boss ( the surgeon) who was in the middle of a procedure.

The surgeon couldn’t review me and suggested a colonoscopy. I was a bit thrown by this. Paper work was signed but after a few days I got a letter saying that I was on the list for this procedure as a cat 3. Non urgent obviously and another long wait indicated. So in summary, I am really unhappy that after such a long wait for this appointment, I was not examined properly, and waitlisted for a unnecessary invasive procedure to give an opinion on something I believe that could have been done in the rooms that day.

To top it off I had to drive 150km from Broomehill to attend an appointment with literally no examination. Whilst everyone concerned at the hospital were delightfully polite, Albany Health Campus…. You should do better! It should not take another 12 months ( which will make it 24 months in total) for an opinion on a rectocele / prolapse, nor do I believe it should take a colonoscopy to give such an opinion. 

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Responses

Response from Kate Hambleton, Director, Albany Health Campus, WACHS GS 2 weeks ago
Kate Hambleton
Director, Albany Health Campus,
WACHS GS
Submitted on 15/05/2026 at 5:09 PM
Published on Care Opinion Australia on 18/05/2026 at 9:42 AM


Dear lyrapm69,

Thank you for sharing your experience, and we sincerely apologise for the frustration and disappointment caused.

We acknowledge the long wait for your appointment and the significant travel involved, and understand your expectation for a thorough assessment. On review, your consultation did not meet the standard expected, and the purpose of the referral was not fully addressed. We also recognise your concerns regarding the recommendation and waitlisting for a colonoscopy.

This feedback has been discussed with the clinical team, and expectations around appropriate examination, clear clinical planning, and senior oversight have been reinforced.

If you would like to discuss your concerns further, please contact us so we can support you in arranging an appropriate review.

The Patient Safety and Quality Team can be contacted by telephone on (08) 9892 2665 or email ahc.feedback@health.wa.gov.au if you wish to discuss your feedback further.

Thank you again for your feedback.

Kind regards,

Kate Hambleton
District Director | Lower Great Southern
WACHS Great Southern
Email: kate.hambleton@health.wa.gov.au
9892 2222

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