"Exceptional Service from Royal Perth Bentley Group Patient ExperienceTeam"

I called up the Patient experience team at Royal Perth Bentley Group to express a complaint about MHERL at 9:44am on 14/05/2026 and I would like to say that this staff member handled my grievance exceptionally well. They apologised on behalf of the public health care system and I found them to be very empathetic and compassionate. I felt heard, safe and validated, so much so that I gave them a compliment over the phone and once the call ended I burst in to tears crying because I was moved by how kind and helpful they were. Please pass this on to their supervisor if possible-individuals like this staff member deserve recognition for their demeanour and integrity. After a string of negative experiences, this one interaction has left me feeling hopeful about my mental health and restored my faith in humanity. So a big thank you for that high level of consumer service.