"I rarely get what i ordered for my meals"

Dear Thechook,

Thank you for taking the time to share your feedback. I’m sorry to hear that your meal orders have not been matching what you selected, and I understand how frustrating this must be—especially after consistently recording your choices.

Providing meals that reflect each patient’s preferences is an important part of delivering quality care, and it’s concerning to hear this has been happening with most of your meals. This is not the experience we want for you.

We will raise this with the catering team immediately to review the ordering and delivery process, and to identify where the breakdown is occurring. We will also ensure your current menu selections are clearly confirmed so you receive the meals you have chosen.

In the meantime, please let a staff member know if your meal is incorrect when it arrives, so we can arrange a replacement as quickly as possible.

Thank you again for bringing this to our attention—it helps us improve our service.

Kate Hambleton
District Director |Lower Great Southern
WACHS Great Southern
Email: kate.hambleton@health.wa.gov.au
9892 2222