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"Staff full of kindness 4N"

About: Prince of Wales Hospital / ASB 4N - Haematology and Oncology Ward

(as the patient),

All the staff 4N Haematology & Oncology Ward treated me with respect. They were so welcoming and smiled every day. 

I have been to many wards at POW in the past 15 months but 4N had something special I felt. From the first time I entered 4N I knew I was in  good hands. The staff I could tell were all very experience something I didn't feel on the other wards.The staff really care about me from the cleaners, ward clerk and nursing staff and doctors.

Didn't matter if I was sitting in the tea room whenever any staff member passed me would smile and always ask " Am I ok". I always felt important and every staff member cared about my health. This ward is what I believe every ward should be aiming for how to give good patient care too. 

The simple words " Are you OK? " really mattered to me and made me feel safe. I felt very special being a patient on that ward. All the staff I could tell wanted to be working in this ward from the first time I entered the ward the staff member was welcoming and smiling.  Thank you to all staff for your kindness. 

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Responses

Response from Inge Vuuregge, NCSR Nursing & Operations Co-Director, Executive, Prince of Wales Hospital 3 months ago
Inge Vuuregge
NCSR Nursing & Operations Co-Director, Executive,
Prince of Wales Hospital

Senior Nurse Manager

Submitted on 4/06/2026 at 4:45 PM
Published on Care Opinion Australia at 4:51 PM


Dear sculptormc47,

Thank you for taking the time to share with us your recent experience in our hospital. We are very grateful for your kind words of recognition of all our clinical staff who were involved in your care in 4N over the past 15 months.

We appreciate you taking the time to reflect and share with us your observations of the compassion you were given. We always encourage our staff to provide the highest standards of excellence and your experience is a great testament that we are providing compassionate and empathetic care to all our patients. We will make sure that your gratitude and appreciation are shared with the team on 4N.

Thank you for your own kindness is sharing this with us, wishing you all the best with your ongoing care.

Kind regards,

Inge Vuuregge

Co-Director of Nursing & Operations NCSR

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