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"Pointless appointment that I felt only wasted my time"

About: Albany Health Campus

(as the patient),

I saw a Doctor, for an appointment I didn't even know I had until I received the text for it on Sunday. I waited for 50 minutes, no one else in the waiting area except for me, and when the doctor finally arrived they told me they got 'distracted'.

The appointment then proceeded with the doctor checking my weight, despite that having nothing to do with what we would talk about. They proceeded to ask me if I had any fever, cough, infection, or visible blood vessels, as if they were my GP and not a specialist. The doctor asked me if my weight had changed, despite the fact they had just weighed me and was actively looking at my information on the computer.

The rest of the appointment the doctor went on to tell me things I already knew, things I in fact had to tell my doctor the first time I saw them, that first appointment being me telling the doctor my medical history, as if they didn't have it right in front of them.

The doctor then asked me when I last had bloods done, I told them sometime in February and they told me it was actually March, the reason being that the doctor looking at someone else's records. The doctor quite literally repeated things I already knew, which I had gone over with them last time! I waited 50 minutes for what was barely a ten minute appointment and could have easily been a phone appointment, wasting nearly 2 hours of my time for absolutely nothing. 

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Responses

Response from Kate Hambleton, Director, Albany Health Campus, WACHS GS yesterday
Kate Hambleton
Director, Albany Health Campus,
WACHS GS
Submitted on 22/05/2026 at 3:59 PM
Published on Care Opinion Australia at 4:17 PM


Dear PurpleSeal,

Thank you for your feedback. We’re sorry to hear about your recent experience and the frustration caused by short notice of your appointment, the delay, and the quality of the consultation.

This is not the standard of care we aim to provide. Your concerns about communication, waiting time, and the consultation itself are taken seriously and will be shared with the relevant team to review and improve our processes.

We appreciate you taking the time to provide this feedback. If you would like to discuss your experience further, please do not hesitate to contact the Patient Safety and Quality Team on 08 9892 2665, Monday to Friday.

Kate Hambleton
District Director |Lower Great Southern
WACHS Great Southern
Email: kate.hambleton@health.wa.gov.au
9892 2222

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