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"Feedback Regarding Nursery Stay"

About: King Edward Memorial Hospital / Neonatology

(as a service user),

My baby was admitted to the King Edward Memorial Hospital NICU and nursery at one day old with a suspected infection. They were admitted for five days to receive IV antibiotics. My baby initially stayed in the NICU before being transferred to the nursery.

Throughout our stay, the staff across all areas of the hospital were incredible. We felt very well supported and cared for, and I am extremely grateful for the kindness and professionalism shown to our family.

However, I would like to express my concern regarding my inability to stay with my one day old baby while they were in the nursery for the three days they remained there.

As a new mother trying to establish breastfeeding and bond with my baby, I spent as much time as possible at their bedside and travelled back and forth to the hospital at least every three hours to pump, attempt breastfeeding, and provide expressed breast milk where needed.

There were two mothercraft rooms available in the nursery for mothers to stay in, however these were consistently occupied. I recall the head consultant made it clear that they believed mothers staying with their babies leads to the best outcomes, but unfortunately the hospital did not have the resources available to support this.

I would strongly encourage consideration of additional accommodation options for mothers in the nursery, particularly for babies admitted for more than a day. This could include additional rooms, beds, or even sofa beds beside nursery cots to allow mothers to remain with their infants.

Ultimately, my baby and I experienced a very difficult breastfeeding journey, and I believe that being unable to stay with my baby during those first three days contributed significantly to this.

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Responses

Response from Mary Sharp, Medical Co-Director, Neonatology - Neonatal Intensive Care Unit, Child and Adolescent Health Service 2 weeks ago
Mary Sharp
Medical Co-Director, Neonatology - Neonatal Intensive Care Unit,
Child and Adolescent Health Service
Submitted on 22/05/2026 at 2:47 PM
Published on Care Opinion Australia at 4:15 PM


Dear outflowhh74

Thank you for taking the time to share your experience following your baby’s admission to the Neonatal Intensive Care Unit and nursery. We are delighted to hear that you felt well supported by our staff during this challenging time, and your appreciation will be passed on to the teams involved. It will make their day to hear how supported you felt.

We also acknowledge your concerns about being unable to stay with your baby while they were in the nursery. We understand how important proximity, rest and privacy are for bonding and establishing breastfeeding, and we recognise the difficulty of having to travel back and forth so frequently.

Your feedback about the limited availability of mothercraft rooms and the need for improved accommodation options for parents is valuable. We will use your feedback to advocate for more resources at KEMH. Additionally, your insights will help inform the design brief for the new Women and Babies Hospital, due for completion in 2029, as we work to ensure families have the privacy and comfort they need for all aspects of care, including breastfeeding.

Thank you again for taking the time to share your experience. Your feedback will support our ongoing efforts to improve the care and support provided to families.

Warm regards

Dr Mary Sharp

Medical Co-Director Neonatology

Child and Adolescent Health Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by outflowhh74 (a service user)

Thank you Mary for your thoughtful response. The consideration of additional mothercraft rooms in the design of the new hospital is exactly what I was hoping for.

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