I submitted my aplication over 2 weeks ago to geraldton via a numbered chair and a lovely receptonist who disent work for them but they are unavaliable The only sign said pricessed in 10 days. I even submitted more information in less than 24 hrs as reception said it would help avoid issues.
Ive heard nothing , i emailed as dont answer phone, recieved what I felt was a generic response. Finally with 5 working days to spare i got a staff member via phone. They told me thier process is not to process june app tll june.
1st is public holuday, they dont operate friday and my appoint is 2nd early. I asked if i had been ok for flighr no answer, just a story about staffing issues. I said just a yes or no as i asked to fly fri i need to organise myself.
Response 0 short staff not their problem i want to fly 2 days early. More about staffing issues. I took a deep breath, i appologised then said i have a life threatening disease. I should care about your staffing issues but I dont. I to need to organise my self and i am under a lot of stress. I work i pay a mortgage.
They curtly said wednesday and hung up. I should not have to pacify them. Being assertive isnt personal. Why in the time it took them to demoralise me could they not of processed it.
My doctor clearly states why i need a flight and also that i have severe anxiwty and ptsd. Why is it ok fior me to understand your pressure due to staffi ng issues but not to understand im scared please dont make it worse. No staff um i might die.
Ive had to be in this system before. I thought it had improved. The effects of this last a lifetime. I shouldnt have to fight to be heard.. Im shouldnt have to appologise to a seemigly overworked employee.for asserting myself to get a date of confirmation . Do you know cancer feeds on stress. Om trying really hard to remain joyful, calm . But PATS you have had my anxuety skyroket and my tears fall all afternoon. Im embarresed that i was being assertive but you made me feel like i dud something terrible just following up on what om entitled to. Please im a person who needs help not to carry the load that its my fault your seemingly understaffed. Thats my story.I hope i get to my appointment thankyou
"Application processing time"
About: Patient Assisted Travel Scheme - WACHS Midwest Patient Assisted Travel Scheme - WACHS Midwest Geraldton 6530
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