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Treatment plan, medical records and complaint communication

Posted By pegasuszh34

"Treatment plan, medical records and complaint communication"

About: Hedland Health Campus / Outpatients Royal Perth Hospital / Rheumatology Clinic

(as the patient),

Reaching out via this platform following what I believe is a failure of RPH and HHC to address complaints via email.

I have experienced ongoing issues with the rheumatology clinic appointments at Hedland Health Campus over the last two years. As of late 2025 there was a change of specialists. In January 2026 the new specialists. in my opinion, forced me off the biologic medication that had been assisting in the management of psoriatic arthritis. No treatment options or pain management support provided. Specialist then sent a follow up letter to GP and uploaded to My Health Record that I believe contains many significant errors and inaccuracies.

After reading this correspondence I sent follow up emails in March to RPH Rheumatology and WACHS. No response from RPH, no amendments to incorrect medical records and, in my opinion, one very poor email with no assistance from Hedland Health Campus.  I am now living with severe pain and other symptoms and feel I have no access to medical care. 

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Responses

Response from Tammie Joseph, District Director, East Pilbara, WA Country Health Service (WACHS) Pilbara last month
Tammie Joseph
District Director, East Pilbara,
WA Country Health Service (WACHS) Pilbara

Submitted on 2/06/2026 at 7:02 PM
Published on Care Opinion Australia on 3/06/2026 at 8:05 AM

Dear pegasuszh34

Thank you for sharing your experience of Hedland Health Campus Outpatient Department and WACHS responding to complaints when submitted via email. I was concerned to read that you have had ongoing issues accessing Rheumatology clinical appointments over an extensive period of time, and unhappy with the clinical management of your psoriatic arthritis treatment options and pain management.

To get a better understanding of what has occurred and address the concerns you’ve raised, including correction of your healthcare records I would appreciate the opportunity to discuss with you in detail. I am available via Tammie.Joseph@health.wa.gov or call me on 08 9174 1038 if you would like to accept my invitation.

I look forward to hearing from you in the near future.

Warm regards

Tammie Joseph

District Director East Pilbara

WA Country Health Service (WACHS) Pilbara

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Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group last month
Ben Noteboom
Executive Director,
Royal Perth Bentley Group

Submitted on 4/06/2026 at 12:45 PM
Published on Care Opinion Australia at 12:49 PM

picture of Ben Noteboom

Dear pegasuszh34,

Thank you for taking the time to share your experience. I am truly sorry to hear about the challenges you have faced and the distress this situation has caused you. It is clear from your feedback that you have been dealing with pain, uncertainty, and frustration, particularly regarding your treatment plan, communication, and the accuracy of your medical records.

Please know that your concerns are being taken very seriously. I believe you have reached out to the Patient Experience team at Royal Perth Hospital (RPH), and they are undertaking a thorough investigation into the matters you have raised. They will work closely with the relevant teams to ensure all of your concerns are carefully reviewed.

The Patient Experience Team is committed to ensuring your concerns are fully addressed. You are welcome to contact them directly at any time should you wish to receive updates on (08) 9224 1637 or via email: RPBG.feedback@health.wa.gov.au.

Thank you again for bringing this to my attention. Your feedback is important and helps to improve the care and services RPH provide.

Wishing you all the best.

Kind Regards,

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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