Care Opinion

Text size

Theme

Language

Help with language translation
Help with reading or listening

Patience of Reception at ED

Posted By Frenchie

"Patience of Reception at ED"

About: Bunbury Hospital / Emergency Department

(as a carer),

I recently attended the Emergency Department at the Bunbury Health Campus and experienced a very long wait. Throughout the more than three hours I was there, the only staff member managing ED enrolment was consistently calm, patient, professional, and empathetic despite the steady stream of patients arriving. Her manner stood out to me and made a difficult situation much easier to manage. I wanted to acknowledge and thank her for the excellent care and customer service she provided.  Congratulations!!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Steven Elvy, A/Manager Business Operations, Bunbury Hospital, WACHS - South West 5 days ago
Steven Elvy
A/Manager Business Operations, Bunbury Hospital,
WACHS - South West

Submitted on 4/06/2026 at 11:48 AM
Published on Care Opinion Australia at 12:36 PM

picture of Steven Elvy

Dear Frenchie

Thank you so much for taking the time to share your experience with us.

We sincerely appreciate your kind words regarding your recent visit to the Emergency Department at Bunbury Health Campus. We understand that long wait times can be challenging, and it is especially meaningful to hear that, despite this, our staff member demonstrated such professionalism, patience, and empathy throughout your time in ED.

Your recognition of her calm and supportive manner is greatly valued, and we will ensure that your feedback is shared directly with her and the wider team. Acknowledgements like yours reinforce the importance of delivering compassionate, high-quality care even during busy periods.

Thank you again for your thoughtful feedback and congratulations—we are proud to have team members who make such a positive difference to our patients’ experiences.

Kind regards,

Steven Elvy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k