"Father inlaw palliative care story"

Dear soilrf96,

Thank you for taking the time to share your family's experience during what was undoubtedly a very difficult and emotional period. I would like to extend my sincere condolences on the loss of Raymond. It is clear from your words how much he meant to you and your family.

Caring for people and their loved ones at the end of life is both a privilege and a responsibility that our teams hold very deeply. I know that Shannon, Dr Byron and the wider Palliative Care team will be touched to hear that their compassion, kindness and support made a positive difference during such a challenging time. Thank you for recognising their efforts and for sharing your story. Feedback like this reminds us why we do what we do and the lasting impact that genuine care can have on patients and families.

Wishing you and your family comfort and strength as you continue to remember and celebrate Raymond's life.

Regards,

Basil Paulose

A/Regional Director Nursing & Midwifery

WA Country Health Service – Wheatbelt

Dear soilrf96

Your kind words about the care provided by Dr Byron, Shannon and the Palliative Care team means a great deal to us. We are deeply grateful that you have taken the time to recognise the compassion and support shown during Raymond’s care. Feedback such as yours is incredibly meaningful to our staff and helps acknowledge the difference they make to patients and families.

With your permission, we would love the opportunity to share your feedback more broadly to help recognise and celebrate the positive impact our staff have on patients and families.

If you are comfortable, please contact us at WACHSConsumerEngagement@health.wa.gov.au and we can discuss further. You are very welcome to remain completely anonymous if you like.

Thank you again for sharing your experience and for helping us recognise the staff who cared for Raymond.

Kind regards

Tina Pendlebury

Consumer Engagement Coordinator